Summary

HumanTouch, LLC is a growth-oriented Small, Disadvantaged and Small Business Administration certified 8(a) company providing IT Infrastructure solutions and services to the Federal government and industry for more than 13 years. We have successfully competed for the IT Infrastructure Domain for both Small businesses and 8(a) firm categories based on our strong record as a prime contractor for IT Infrastructure support for other Federal IT Health Organizations including the Department of Health and Human Services (HHS) and the Food and Drug Administration (FDA) as well as other Federal agencies including the Nuclear Regulatory Commission (NRC), US Army, and Internal Revenue Service (IRS).

Specific Areas of Expertise

IT Infrastructure Support

  • Prime contractor with more than $200M of backlog Infrastructure support, mostly within HHS, including all of the CIMS task areas
  • More than 150 resources with Infrastructure certifications including networking, DBA, ITIL, security and systems admin certifications
  • Specialty services including cloud computing web hosting, supercomputing solutions, virtualization and IT security

Help Desk and Call Center Support

  • Prime contractor for FDA Help Desk servicing more than 16,000 FDA Employees with a perfect record meeting SLAs using ITIL based service desk model
  • 24×7 Call Center supports 180K+ calls and creates/modifies 20,000 accounts annually
  • Other Help Desk experience includes NASA.com, Nextel and NRC

Meeting Management Technology Support

  • Prime contractor for FDA Video, Voice and Data (VV&D) Contract responsible for design, development, implementation and support of all VV&D networks and equipment
  • Support includes VPN, SRAS server, DNS, monitoring, testing and configuration control for more than 18,000 users
  • FDA Help Desk support includes meeting management technology support for VTC service; remote user access; projectors, copy/fax machines, and Blackberry support

Strategic Planning Services

  • Prime contractor for the FDA Infrastructure Subject Matter Expertise (SME) contract providing SME planning and engineering support for FDA IT Infrastructure
  • Extensive experience with Capital Planning and Investment Control (CPIC), Exhibit 300 support, and Enterprise Architecture planning at HHS, FDA and IRS
  • Broad expertise in business case development including Cost-Benefit Analysis, Federal Compliance Reporting, and Privacy Impact Assessments

Data Center Support

  • Prime contractor for FDA Parklawn Data Center managing nearly 1000 servers (Windows, Solaris, Linux and VMS) as well as SUN Virtualized servers running Windows, SUN VMWare and Redhat which we support with Project Management, Network, Server and Systems Administration, Storage and Backup support.
  • Support the FDA Ashburn Lights Out Data Center with Network, Database and Server administration

IT Security Support

  • More than 10 years of prime contract security experience including FISMA compliance, C&A support and continuous monitoring for IRS, NRC and HHS
  • Vast pool of trained and certified resources including more than 60 with advanced security certifications
  • Conducted more than 300 C&A for the IRS in the past 3 years