HumanTouch Operative Zones

Zone 1 Northeast Zone 2 National Capital Zone 3 Mid Atlantic Zone 4 Gulf Coast Zone 5 Midwest Zone 6 Southwest Zone 7 Northwest
X X X X X X X

SOW # Functional Area Company Experience Relevant to Functional Area Within Past 3 Years
3.1
Research and Development Support
ICF International (ICF)/DKW Communications Inc. (DKW)
ICF – W91WAW-09-D-0016 – Applied research in areas related to Soldier selection, assignment, training and leader development, retention, family well-being, Soldier attitudes/satisfaction.ICF – W91WAW-10-D-0003 – Studies and Analysis in two main areas of Business Planning and Research and Analysis.
3.2
Engineering, System Engineering and Process Engineering Support
HumanTouch (HT)/DKW
HT – Currently ensures continuous maintenance and operational Engineering support services for current and future Nuclear Regulatory Commission (NRC) automated computer systems.
3.3
Modeling, Simulation, Stimulation, and Analysis Support
ICF International/DKW
ICF – W900KK-09-D-0324 – Full spectrum of Simulation, Training, Modeling, Test and Instrumentation products and services to support Warfighter needs throughout the Army and the DoD (Training devices; Modeling and Simulation; Training Support packages).
3.4
Prototyping, Pre-Production, Model-Making, and Fabrication Support
DKW
3.5
System Design Documentation and Technical Data Support
HumanTouch/DKW
HT – Currently provides FBI.gov Web Content Management system design and technical support.HT -Designed and supported several .Net based applications for three USDA agencies.
3.6
Software Engineering, Development, Programming, and Network Support
HumanTouch/DKW
HT – Engineered, developed and programmed several USDA application systems based on web .Net framework for budget office, research services and market news branch respectively.HT – Currently provides FBI.gov web support and development services using Plone/Zope, an open source web content management system.
3.7
Reliability, Maintainability, and Availability (RM&A) Support
HumanTouch/DKW
HT – Currently provides cloud computing hosting to the FBI and maintains 100% uptime for the FBI.gov and sub domains by monitoring all hosted sites and servers, and provide the FBI an online 24x7x365, real-time performance monitoring capability for reporting on uptime, CPU usage, RAM, and disk usage.
3.8
Human Factors, Performance, and Usability Engineering Support
ICF International/DKW
ICF – GS-10F-06-LP-A-0007 – Broad range of consulting services, not limited to: Program Mgmt, Acquisition Mgmt, Human Capital, Change Mgmt, Risk Mgmt, Contingency Planning, Other.ICF – W91WAW-10-D-0003 – Studies and Analysis in two main areas of Business Planning and Research and Analysis.
3.9
System Safety Engineering Support
DKW
3.10
Configuration Management (CM) Support
DKW
Continue to provide technical support to the USAID Bureau for Management, Office of Management Policy, Budget and Performance, Policy Division. Under the terms of the five year agreement, DKW reviews, compiles, formats, converts, publishes, and issues directives via the USAID intranet and internet and the Agency’s Notices Database. DKW also maintains electronic systems containing directives material.
3.11
Quality Assurance (QA) Support
HumanTouch/DKW
HT – Currently provides QA support to FDA under four active task orders under 21st Century (ICT21) ID/IQ, the White Oak IT Laboratory, the Customer Support Services (CSS) IT Help Desk, the White Oak IT Hardware Procurement, and the Subject Matter Expertise (SME) Support.
3.12
Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support
HumanTouch/DKW
HT – Currently provides IA support to the IRS Cybersecurity Certification Program Office’s (CPO) National Institute of Standards and Technology (NIST)-compliant C&A efforts, including Federal Information Security Management Act (FISMA) Enterprise Continuous Monitoring support and Cybersecurity Customer Liaison support.HT – Currently provides IT support to FDA under four active task orders under 21st Century (ICT21) ID/IQ, the White Oak IT Laboratory, the Customer Support Services (CSS) IT Help Desk, the White Oak IT Hardware Procurement, and the Subject Matter Expertise (SME) Support.
3.13
Inactivation and Disposal Support
DKW
Continue to provide technical support to the USAID Bureau for Management, Office of Management Policy, Budget and Performance, Policy Division. Under the terms of the five year agreement, DKW reviews, compiles, formats, converts, publishes, and issues directives via the USAID intranet and internet and the Agency’s Notices Database. DKW also maintains electronic systems containing directives material.
3.14
Interoperability, Test and Evaluation, Trials Support
ICF International/DKW
ICF – W900KK-09-D-0324 Full spectrum of Simulation, Training, Modeling, Test and Instrumentation products and services to support Service Member needs throughout the Army and the DoD (Training devices; Modeling and Simulation; Training Support packages).
3.15
Measurement Facilities, Range, and Instrumentation Support
ICF International/DKW
ICF – W900KK-09-D-0324 Full spectrum of Simulation, Training, Modeling, Test and Instrumentation products and services to support Service Member needs throughout the Army and the DoD (Training devices; Modeling and Simulation; Training Support packages).
3.16
Logistics Support
DKW
Continue to provide technical support to the USAID Bureau for Management, Office of Management Policy, Budget and Performance, Policy Division. Under the terms of the five year agreement, DKW reviews, compiles, formats, converts, publishes, and issues directives via the USAID intranet and internet and the Agency’s Notices Database. DKW also maintains electronic systems containing directives material.
3.17
Supply and Provisioning Support
ICF International/DKW
ICF – SP0600-10-D-5009 Defense Energy Supply Center (DESC) Consulting Services.
3.18
Training Support
ICF International/DKW
ICF – N00178-05-D-3002 Organization Development; Facilitation; Leadership training; Coaching; Employee and Customer Surveys; Technical Assistance.ICF – W900KK-09-D-0324 Full spectrum of Simulation, Training, Modeling, Test and Instrumentation products and services to support Service Member needs throughout the Army and the DoD (Training devices; Modeling and Simulation; Training Support packages).ICF – W91WAW-09-D-0016 Applied research in areas related to Soldier selection, assignment, training and leader development, retention, family well-being, Soldier attitudes/satisfaction.
3.19
In-Service Engineering, Fleet Introduction, Installation and Checkout Support
HumanTouch
Currently provides hardware support to FDA under the White Oak IT Hardware Procurement contract which includes fleet introduction, installation, distribution and in-service support.
3.20
Program Support
HumanTouch/ICF International
HT – Worked with the Business Information Technology Management Staff (BITMS) of FDA providing program support including Capital Planning and Investment Control (CPIC) and E-300 support.ICF – GS-10F-06-LP-A-0007 Broad range of consulting services, not limited to: Program Mgmt, Acquisition Mgmt, Human Capital, Change Mgmt, Risk Mgmt, Contingency Planning, Other.ICF – HHSS2832007000051 Implementation (Science to Service).
3.21
Functional and Administrative Support
HumanTouch
Currently provides IT support to FDA under four active task orders under 21st Century (ICT21) ID/IQ, the White Oak IT Laboratory, the Customer Support Services (CSS) IT Help Desk, the White Oak IT Hardware Procurement, and the Subject Matter Expertise (SME) Support.
3.22
Public Affairs and Multimedia Support
HumanTouch
Currently designs, develops, and support the implementation of Voice, Video, and Data (VV&D) Network Transmission solutions outside the FDA Network Control Center. These solutions support Voice, Video, and Data Network transmission services for the FDA’s sites worldwide.