Operation and maintenance support of help desk facilities is one of our core strengths. We use industry best standard frameworks such as Information Technology Infrastructure Library (ITIL) to manage incidents and problems so that the client can continue do what they do best – grow their business.
Using the ITIL model provides us with best practice guidance, however, we also work with clients to ensure our processes are flexible and in line with the client’s specific needs, processes, and culture. Understanding the relationships and developing an integrated lifecycle approach results in better control and reduced operational risks.
Let the experienced and professional members of the HumanTouch team show you how our excellent customer service and dependable performance can bring superior return on investment, visible results and success to your organization!
Our services include the following:
- 24x7 Call Center Management
- Tier 1, 2 and 3 Support
- Personnel Management
- Service Level Agreement (SLA) Development/Management
- Network and System monitoring
- Information Technology Information Library (ITIL) Certified Personnel
- Call Center Planning Support and Operations Services