Program Manager

Oversee scheduling, pricing, and technical performance the program. Aid with contract negotiation, contract compliance, assist with plans, specifications and financial terms of the contract. Ensure master plans and schedules are followed, develop solutions to program challenges, and directing others for successful completion of on time deliverables and on budget. 

EXPEREINCE REQUIREMENTS

At least eleven (11) years of experience in defense acquisition, three (3) years of which must have been in the previous six (6) years, in support of Navy acquisition management of Automated Information Systems (AIS). The eleven (11) years must include a minimum of three (3) years supervisory experience.

Experience with hardware and software, configuration control, test and evaluation, systems integration, and systems supportability.  Experience in initiating and maintaining technical direction within broad program objectives directly related to hardware and software, configuration control, test and evaluation, systems integration, and systems supportability. 

Experience managing different phases of information system acquisition with knowledge of acquisition policies and procedures.

Demonstrated knowledge of and experience with the requirements of the Department of Defense (DoD) 5000 series.

Demonstrated ability to work with large and diverse teams and the ability to effectively provide guidance, direction, and supervision in all areas of contracted effort such as program management, systems engineering, major system acquisitions, and financial management.

 

EDUCATION REQUIREMENTS

A Bachelor of Science (BS) or Bachelor of Arts (BA) degree in a Business, Management, or relevant discipline from an accredited college.

 

Senior Information Assurance Analyst

Responsibilities

·         Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.

·         Document computer security and emergency measures policies, procedures, and tests.

·         Train users and promote security awareness to ensure system security and to improve server and network efficiency.

·         Coordinate implementation of computer system plan with establishment personnel and outside vendors.

·         Monitor use of data files and regulate access to safeguard information in computer files.

·         Modify computer security files to incorporate new software, correct errors, or change individual access status.

·         Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures.

·         Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.

·         Monitor current reports of computer viruses to determine when to update virus protection systems.

·         Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers.

·         Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated.

·         Maintain permanent fleet cryptologic and carry-on direct support systems required in special land, sea surface and subsurface operations

 

EXPERIENCE REQUIREMENTS

Eleven (11) or more years of information assurance/cybersecurity experience with military automated information systems and information technology.  Expert knowledge of the defense information assurance certification and accreditation process (DIACAP) and risk management framework (RMF).

EDUCATION REQUIREMENTS

An active Cybersecurity Workforce Baseline certification that meets the requirements of DoD 8570.01-M Information Assurance Management (IAM) Level III/SECNAV-M 5239.2 Advanced/Master Proficiency Level and have a valid and current Security (+) Plus and a Certified Information Systems Security Professional (CISSP) or  Certified Information Security Manager (CISM) certification.

 

Senior System Engineer

 

Senior System Engineer will provide personnel with expert knowledge and understanding of ERP management and technical knowledge and expertise related to managing the IT infrastructure supporting ERPs.  This engineer support must provide technical knowledge to support the Information Technology Service Management Lifecycle.

EXPERIENCE REQUIREMENTS

At least eleven (11) years of experience in enterprise resource planning (ERP) technical management.  Minimum of two (2) years implementation leveraging information technology infrastructure management, information technology service management forum or institute of electrical and electronics engineers standards or equivalent experience.

Minimum of two (2) major lifecycle changes (technical upgrade or refresh) for an AIS and related information technology infrastructure. Demonstrate an understanding of major systems lifecycle sustainment of a portfolio leveraging ERP, business process reengineering/modeling, Oracle engineered hardware technology; with a minimum of two (2) years of experience working on military AIS programs.

EDUCATION REQUIREMENTS

BS degree in Computer Information Systems or Management Information Systems from an accredited college.

Business Analyst: US Census

HumanTouch, LLC is seeking an ambitious, detail oriented individual dedicated to identifying, developing, and documenting the overall business practices/procedures for one of our nation’s greatest information agencies.  Our Business Analyst is also responsible for mapping/aligning strategic initiatives and systems/technical requirements. The Business Analyst works as a team member along with the Program Manager and the Program Team to develop the business process models and technical solution for the client.

 Responsibilities:

  • Research, organize and document Business Capabilities based on an assessment of the organization’s people, policies, processes and Information Technology (IT) infrastructure
  • Develop Business process flow analysis and process redesign along with the Program Team
  • Produce a detailed functional documentation aligned to client’s capabilities/requirements/expectations
  • Assist with the development of technical specification for custom solution development and systems integration requirements
  • Provide current best practice and 3rd Party solution alternatives as part of the business analysis document
  • Leads Client Engagements in regards to documenting/developing business activities, capabilities, processes and policy
  • Participate in training design, documentation and delivery efforts in concert with the Program Manager
  • Participate and lead, when needed, program meetings with the client
  • Participate in internal projects as required
  • Performs other activities as required

Preferred Skills/Experience

Ideal candidate must be self-motivated with a proven track record in Business Enterprise Analysis and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding client base. Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities.

WORK EXPERIENCE REQUIREMENTS

  • 4 years of experience working in Business Enterprise Analysis activities to include requirements development, requirements management, Concept of Operations Development, Capabilities assessment, Business Process Modeling, Policy development, etc.
  • Strong presentation and communication skills; excellent writing skills; technical writing experience a plus
  • Good knowledge and understanding of Business Enterprise Architecture (BEA)
  • Ability to understand and develop business capabilities/requirements and convert them into solution designs
  • Knowledge in web-based system’s architecture, service-based architecture, enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints
  • Must demonstrate good judgment and pragmatic approach to delivering solutions that optimizes architecture activities across client needs, business constraints and technological realities

EDUCATION REQUIREMENTS

  • High School Diploma
  • Bachelor’s Degree in Information Technology, Information Management, Computer Science and/or equivalent experience (6 years direct experience in Lieu of Bachelors);

LOCATION

Suitland, MD

Printer Support System Administrator

HumanTouch LLC is looking for a technically savory individual whom enjoys working with customers.  A person who can take network connectivity problems and create solutions.  Are you looking to advance your skills and accelerated your career?  How would you feel everyday knowing your support was aiding in the advancement of safety measures needed to protect your friends and family? Apply today, and find out how rewarding it can be to work with a group of like-minded individuals supporting an influential organization.

Our Printer Support System Administrators are responsible for:

  • Provides third level technical support for escalated issues related to printer and multifunction devices
  • Inventory, track, baseline, decommission, and sanitize networked printing and scanning devices
  • Assist in installing, implementing, administering, managing, and supporting Nuance AutoStore and Output Manager
  • Work with the System Administration Team to configure print queues and create print groups
  • Create SOPs, FAQs, and training material
  • Recover, test, and recondition IT related peripherals and accessories
  • Maintain a database of available and desired equipment
  • Work an 8 hour shift between the hours of 6am and 10pm EST Monday through Friday as well as off-site remote support when the Government’s local operating status has been indicated as Closed by the Office of Personnel Management i.e., snow days or other emergency situations
  • On-call services (as-needed) are required between 10:01 pm – 5:59 am local time Monday through Friday, weekends, and Federal Holidays

Technicians are responsible for devices on the client’s main campus and 20 additional client buildings in the Washington, DC, metro area

Experience Requirements:

  • At least 3 years minimum of networked copier and MFD administration and troubleshooting
  • 6 years of Tier 2 experience or 3 years of Tier 2 experience plus an Associates Degree in Computer Science or related field
  • Proven excellent customer service skills, detailed documentation skills
  • Professional attitude, company focus, strong work ethic and proven ability to follow through on open issues
  • Handle multiple priorities in a fast-paced environment
  • Basic proficiency with Adobe Creative Cloud apps - Premier Pro and After Effects

Preferred: Three or more years of work experience in LAN/WAN administration

Education/Certification Requirements

  • CompTIA A+ (IT Technician Designation) certification.
  • Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification. (Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire.

Preferred: Advanced applicable hardware and software certifications

Other Requirements:

  • Valid US Driver’s License
  • Must be able to obtain Public Trust security clearance 

Federal Services Sales Representative

HumanTouch LLC is looking for a highly-motivated leader to drive business and develop lasting relationships.   As a fast-growing IT company, HumanTouch LLC wants a HUNTER who will be proactively reaching out, scheduling meetings, and capturing opportunities.  Do you fit that description?

As a Federal Sales Representative - Defense, you will be responsible for capturing a portfolio of products, solutions and services business.  Specifically, you are responsible for the identification of, positioning for and capture of transactional sales, flywheel contracts and contract vehicles.  In addition, you will be responsible for market strategic planning, relationship management, call planning, sales calls, opportunity identification, capture planning, positioning, proposal development and oral presentations.  You will work with in-house program and technical resources for the related solution development, staff planning and proposal pricing. 

Experience Requirements

·         10+ years of information technology or mission focused expertise in the Government sector

·         5+ years of proven business development experience in the Federal government that includes

·         Proven market penetration experience

·         In hand Rolodex of relationships

·         Hands on experience of successfully using standard capture lifecycle best practices to win work

·         Proven experience capturing a portfolio of Federal Health contracts

·         A thorough understanding of Federal Bids, related terms and conditions and pricing mechanisms

·         The candidate must be a self-starter with excellent communication and interpersonal skills

 Education/Certification Requirements

·         4 year STEM based degree, Advanced degree a plus

Director – Business Development: Health Markets

HumanTouch, LLC is looking for a strong communicator with IT fluency that can solve complex problems and offer solutions.  A person who will take pride in growing their book of business, excel at building lasting relationships, and look forward to being part of a team dedicated to supporting the IT needs of individuals committed to the health and safety of your loved ones. Are you that person?

The Director of Business Development: Health Markets, will be responsible for capturing a portfolio of products, solutions and services business.  Specifically, you are responsible for the identification of, positioning for and capture of health market transactional sales, flywheel contracts and contract vehicles.  Our Directors are responsible for health market strategic planning, relationship management, call planning, sales calls, opportunity identification, capture planning, positioning, proposal development and oral presentations.  You will work with in-house program and technical resources for the related solution development, staff planning and proposal pricing. 

 WORK EXPERIENCE REQUIREMENTS

·         10+ years of information technology or mission focused expertise in the Government sector

·         5+ years of proven business development experience in the Federal government that includes

o   Proven market penetration experience

o   In hand Rolodex of relationships

o   Hands on experience of successfully using standard capture life-cycle best practices to win work

o   Proven experience capturing a portfolio of Federal Health contracts

o   A thorough understanding of Federal Bids, related terms and conditions and pricing mechanisms

·         The candidate must be a self-starter with excellent communication and interpersonal skills

EDUCATION REQUIREMENTS

·         4 year STEM based degree, Advanced degree a plus

Director – Business Development

Do you have a vast book of business just waiting for a better solution to their problem?  Want to be part of a business aggressively looking for growth opportunities?  HumanTouch, LLC is looking for a dynamic go-getter eager to bring new relationships to the table.

The Director of Business Development, will be responsible for capturing a portfolio of products, solutions and services business.  Specifically, you are responsible for the identification of, positioning for and capture of transactional sales, flywheel contracts and contract vehicles.  You will be our face to the client and the client’s voice to our team.  Our Directors are responsible for market strategic planning, relationship management, call planning, sales calls, opportunity identification, capture planning, positioning, proposal development and oral presentations.  You will also work with in-house program and technical resources for the related solution development, staff planning and proposal pricing to ensure maximum success. 

 WORK EXPERIENCE REQUIREMENTS

·         10+ years of information technology or mission focused expertise in the Government sector

·         5+ years of proven business development experience in the Federal government that includes

o   Proven market penetration experience

o   In hand Rolodex of relationships

o   Hands on experience of successfully using standard capture lifecycle best practices to win work

o   Proven experience capturing a portfolio of Federal Health contracts

o   A thorough understanding of Federal Bids, related terms and conditions and pricing mechanisms

·         The candidate must be a self-starter with excellent communication and interpersonal skills

 EDUCATION REQUIREMENTS

·         4 year STEM based degree, Advanced degree a plus

Director – Business Development: DISA

HumanTouch, LLC is seeking a dynamic, ambitious and committed individual dedicated to providing safe, secure, and highly functional information infrastructures to our nation’s elite defense agency.  To maximize our growth efforts, we are looking for a highly effective communicator to bridge the gap between services, products and clients.  If you are someone who is dedicated, ambitious and enjoys technology and people; then we are looking for you to help grow our services footprint.  You must enjoy seeking new market initiatives, and finding solutions to complex IT problems and enjoy guiding clients thru the maze of choices. 

The Director of Business Development: DISA, will be responsible for capturing a portfolio of products, solutions and services business.  Specifically, you are responsible for the identification of, positioning for and capture of transactional sales, flywheel contracts and contract vehicles. You will be our face to the client and the client’s voice to our team. Our Directors are responsible for strategic planning, relationship management, call planning, sales calls, opportunity identification, capture planning, positioning, proposal development and oral presentations.  You will work with in-house program and technical resources for the related solution development, staff planning and proposal pricing for maximum success. 

 WORK EXPERIENCE REQUIREMENTS

·         10+ years of information technology or mission focused expertise in the Government sector

·         5+ years of proven business development experience in the Federal government that includes

o   Proven market penetration experience

o   In hand Rolodex of relationships

o   Hands on experience of successfully using standard capture lifecycle best practices to win work

o   Proven experience capturing a portfolio of Federal Health contracts

o   A thorough understanding of Federal Bids, related terms and conditions and pricing mechanisms

·         The candidate must be a self-starter with excellent communication and interpersonal skills

EDUCATION REQUIREMENTS

·         4 year STEM based degree, Advanced degree a plus

Tier 1 Help Desk Specialist

Ever thought of an exciting career where every day provides an opportunity to support individuals committed to the health and safety of our nation?  Do people often tell you that you are a "people person"?  Are you ready to jump start your technical career? Yes, apply today for an opportunity to join our team as a Tier 1 Helpdesk Analyst.

Tier 1 Help Desk Analyst: Help Desk Analysts provide IT support for over 18,500 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email and web/intranet. Help Desk analysts use remote assistance to assist customers if the customer’s PC is connected to the network. Tickets are created, modified and closed in HP-Service Manager; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3.  Help Desk Analysts research questions using available information resources, including an IT Help Desk knowledgebase.

Help Desk Analysts follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed. 

Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year. Help Desk Analysts work 40 hour a week shifts, according to a schedule established by the Help Desk Manager and Supervisors. Help Desk analysts work on site in White Oak, MD and may be eligible for some remote work if approved by the Help Desk Manager and supervisors.

Education requirements

Help Desk Analysts are required to have completed CompTIA A+ (IT Technician Designation) certification. Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification preferred. Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire.

Work experience requirements

Help Desk Analyst:  Must demonstrate the skills and experience commensurate with the requirements in the general description section above. Must have thorough knowledge and experience of customer service practices. Must be able to obtain Public Trust security clearance and possess strong attention to detail and good interpersonal skills. Must possess strong decision making and problem solving skills, as well as the ability to multi-task in fast-paced dynamic environment.