Network Engineer- NRC

HumanTouch, LLC is looking for an experienced Network Engineer excited to join a fast-growing IT company supporting the Nation’s Nuclear Regulatory Commission.  Are you passionate about network engineering?  Do you enjoy solving complex problems or looking for innovated solutions for improvement?  If so, we want to talk to you.

Our Network Engineers assists in the development and maintenance of network/system communications. Uses knowledge of LAN/WAN systems to help design and install internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. Must be familiar with a variety of the field's concepts, practices, and procedures. Commonly relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks using a wide degree of creativity and latitude. Typically reports to a supervisor or manager.

Responsibilities include:

·         Support and maintenance of network infrastructure, including switches, routers, and firewalls.

·         Troubleshoot escalated network/system related tickets from service desk. Provide hands-on and remote support for end users as necessary.

·         Manage IP addressing scheme, VPN sites, and client VPN connections.

·         Manage backup and recovery of all network devices.

·         Participate in change management, incident review, and root cause analysis as needed.

·         Maintain up-to-date documentation on network/system infrastructure diagrams, procedures, and policies.

·         Handle hardware/software issues as they arise

·         Experience with Microsoft systems and services i.e. Active Directory, Exchange

·         Experience with imaging of desktops/Thin clients

·         Experience with vmWare and building of virtual machines

·         Participates in infrastructure planning and network architecting. Identify gaps and areas of improvement. Validate overall network/system availability, security, redundancy, and business continuity.

·         Respond to security and intrusion alerts and work with operations and application teams to address and remediate issues.

·         Monitor health and performance of entire network/system infrastructure. Conduct troubleshooting and escalation as necessary. Document actions in ticketing system.

·         Keep Antivirus and user certificates updated weekly.

Experience Requirements

·         Experience configuring and managing switches and routers.

·         Experience Soft skills and the experience working with cross functional groups.

·         Experience working knowledge of network hardware, management software, and associated equipment

·         Experience in Certificate Revocation List (CRL)

·         Experience managing and maintaining an enterprise firewall and VPN devices and clients

·         Understanding of Citrix technologies

·         Work collaboratively with team

Education/Certification Requirements

·         Industry recognized network certifications is preferred but not required

·         Bachelor's degree or equivalent combination of education and experience in computer science,

·         Management information systems, or related field preferred.

·         Preferred Barracuda experience

 

Project Manager: EaaS & Office 16 Implementation Support

Are you looking to advance your career with a fast growing, dynamic IT company?  Do you have excellent leadership and unbeatable time management skills? Ever fantasize about supporting an organization that touches the lives of millions of individuals daily?  If so, HumanTouch, LLC is your perfect match.  We are seeking a Project Manager passionate about Microsoft Office 365 and EaaS Implementation Support.

The Office 365 and EaaS Implementation Support Project Manager will be responsible for managing the implementation support schedules, budgets, and overall project organization to ensure requirements and project deliverables and targets are achieved. The candidate will primarily work with the client Project Team and ensure successful implementation support.

The candidate will be responsible for effectively and efficiently planning and prioritizing all target deliverables; manage schedules and budgets as well as overall project organization to ensure requirements and project deliverables and targets are clearly communicated, understood, executed upon and met. The PM will monitor day-to-day activities, is responsible for the early identification risks and development of mitigation strategies. The candidate must be able to communicate and document project status and strategic recommendations to clients, team members and senior management on regular basis; escalate issues accordingly through the appropriate channels.

The scope of the project is to support the deployment of the Office 16 Suite and EaaS across the client’s enterprise. The project manager will work collaboratively with the Office 16 and EaaS implementation contractor and client representatives on developing, managing and implementing a comprehensive support structure.

Experience Requirements

• (5+ years) transitioning enterprise-wide services from legacy solutions to cloud-based solutions;
• Managing the implementation of Office 16 and EaaS
• Providing cross-vendor communication in a multi-vendor environment
• Business process analysis and requirements development.
• With end-user engagement, communication, and training.
• Using Office 16 and Office 365 to include Microsoft SharePoint
• Presenting content to all levels within an organization, including C-level
• Deployment management
• Support the creation of technical documents
• Working knowledge of related platform components (Azure, SQL Server, Active Directory, SharePoint, Office)

• Excellent written and verbal communication skills
• Exceptional presentation skills

 

Education/Certification Requirements

Highly desired:

• Advanced degree in Business or Information Technology

• PMI Project Management Professional (PMP) certification

Senior Technical Analyst: EaaS & Office 16 Implementation Support

Are you a technically savvy individual who enjoys working with both internal and external clients?  Love to solve technical challenges?  Are you ready to advance your career by working for a fast growing IT company supporting one of the largest organizations dedicated to protecting public health? If so, becoming a Sr. Technical Analyst for HumanTouch, LLC is you next step to success.

 We are seeking a dedicated Technical Lead/Subject Matter Expert who will:

  • Be the first point of escalation for issues that the help desk agents or desktop technicians cannot solve
  • Work with the help desk and deskside staff to redirect them to an appropriate solution or help determine a solution before escalating.
  • Participate and collaborate as an Integrated Project Team (IPT) member with the MS Office, client email team and EaaS teams to develop, review and document Concept of Operations (conops) and standard procedures (SOP) and solutions identified. The conops will identify the roles and responsibilities between the various IT teams involved, process flows and methods for contact and escalation, known standard procedures, known problem/resolution documentation.
  • Update internal processes and procedures for the help desk to incorporate changes required by the new MS Office version and EaaS.
  • Participate with the client email and EaaS teams when needed to investigate and resolve complex or high-priority issues. For example, when during the course of the project a unique problem is detected with an unknown cause, the SME will participate as a tiger-team member to help determine the cause and solution. The SME will be the person with primarily responsibilities for activities involving the customer, for example coordinating the gathering data from the customer(s) needed to determine the cause, checking customer configuration, etc.
  • Work collaboratively with the Office 365 Project Manager and client representatives

 

Experience Requirements

• Microsoft Certified Solutions Associate (MCSA) Office 365

• Thorough understanding of Microsoft collaboration technologies and tool sets

 

Demonstrated experience:

• (5+ years) translating business requirements into technical cloud solutions;

• Transitioning legacy office productivity and collaboration services to SaaS solution;

• Providing cross-vendor communication in a multi-vendor environment;

• Technical leadership for modernization projects, including strategic planning and implementation, making use of Cloud services; and

• End-user and stakeholder engagement, communication, and training

• Solid understanding, excellent execution skills (self-directedness, drive for results, individual accountability and history deploying distributed and/or cloud based systems)

 

Education/Certification Requirements

  • Advanced degree in Information Technology a plus
  • Possess a broad knowledge base of Office 365 technical architecture

 

Technical Writer Documentation Specialist

General Description

The Technical Writer Documentaton Specialist will perform a variety of documentation-related tasks including web page, document, and correspondence creation, proofing, and editing. He/she will provide maintenance for user manuals, reference material, technical manuals, communication plans, program and operational documentation, training materials, Instruction documents, and other types as assigned. Instruction documents may include how to use the computer application including guidance on navigational links and content requirements.

Position Responsibilities & Expectations:

•          Shall provide documentation and other monitoring aids on use of CDC’s support services, including summaries of support provided to users at state and local health departments or other settings.  

•          Shall provide technical documentation for system audiences including technical staff, and state and local grantees. 

•          Candidate shall edit, modify and maintain existing documentation. 

•          Update websites that support DHAP programs, including coordination of programming and design of technical information for distribution on the Internet and Intranet; evaluation of the use of information technology and resources to effectively deliver critical public health information on HIV/AIDS to constituents and the public.

•          Will coordinate regular meetings with information providers from both inside and outside the division to ensure information is accurate, correctly displayed, and in context; and assistance to researchers and program staff in organizing information for posting on the Internet and Intranet through group and individual training.

•          Responsibilities shall also include managing all requests, compliance documents for CDC staff, grantees and other users; and keeping accurate records of all historical, current and future technical documents. 

•          Shall track deliverable schedules, clearances, and acceptances; manage documents in an electronic document management system; and review all content of various websites that support DHAP projects, including necessary reviews and clearances.

•          Will provide continuous expertise on innovative Web technologies, and health communication science.

•          Shall assure that all documentation materials developed are fully compliant with Section 508.

Work Experience Requirements

Minimum 4-6 years of related experience

Proficiency in the use of the following software applications:

•                    Adobe InDesign or Adobe PageMaker

•                    Microsoft Excel

•                    Snagit

•                    Microsoft Word or Microsoft Publisher

•                    Microsoft PowerPoint

•                    Adobe Acrobat Pro

•                    Adobe FrameMaker

•                    Adobe RoboHelp

Education Requirements

Bachelor’s degree or equivalent

 

Proposal Manager

The Proposal Manager/Deputy Proposal Manager oversees all proposal activities, including directing proposal personnel, managing proposal schedules and deadlines, developing proposal outline and compliance matrix, and monitoring the progress of the proposal.

Responsibilities include:

•        Assist the Capture/Sales Team Leader in managing and directing all proposal efforts and personnel

•        Participate in the development and review of proposal strategies and themes, and manage the development of a Proposal Management Plan (PMP)

•        Create, review and revise a proposal outline that will be used as a key document design and control medium to meet draft and final solicitation requirements

•        Develop storyboards and content plans

•        Assist in analyzing the RFP/bid requirements against the proposal outline to ensure both compliance and responsiveness to the customer’s issues and needs

•        Build the proposal compliance matrix and track the fulfillment of all requirements

•        Review completed storyboards and proposal sections to ensure requirements are adequately addressed and that customer page limits are not exceeded

•        Conduct regular proposal progress status meetings and maintain the proposal schedule

•        Develop a Pink Team (storyboard review) plan for the interim review and internal evaluation of the technical, management, and overall proposal approaches

•        Direct writing/editing/rewriting efforts, as needed

•        Work with the Volume Leaders to ensure inter-volume compatibility is achieved

•        Develop a Red Team plan for the final review and internal evaluation of the proposal

•        Ensure that appropriate Red Team comments are incorporated into the final proposal

•        Coordinate all proposal development and production activities

•        Other reasonable and normal duties associated with the Proposal Manager position, as directed by the Business Development/Capture Manager

 

WORK EXPERIENCE REQUIREMENTS

5 or more years of demonstrated proposal development and management experience in:

·         Small and Mid-Market firms that provide Information Technology Consulting services to the Federal sector,

·         Federal Competitive and Single Award, Direct, IDIQ, BPA, MAS, and MAC solicitation response,

·         Task & Work Order responses under IDIQ, BPA, MAS and MAC,

·         Development of and responding to subcontractor and teaming data calls, and the

·         Coordination of activities supporting proposal development

 

 

Deskside Technician- USPTO

Responsibilities

  • Extensive knowledge of internal components and troubleshooting procedures for laptops and desktop CPUs, processors, video components, and HP printer components
  • Ability to troubleshoot BlackBerries and other handheld devices
  • Responsible for creation and updates to problem tickets associated with all performed and must communicate with dispatchers and user on tickets
  • Interact with other groups on the contract as well as other contractors to find solutions to problems
  • Assist team lead and dispatchers in managing ticket queue

Experience Requirements

  • At least 3 years of software support experience as a technician in a multi-user environment.
  • Previous customer service experience and excellent oral and written communication skills required.
  • Must be a team player and able to lift at least 50 pounds and have a current valid driver’s license.
  • LAN and network experience is also beneficial.
  • Support of Windows PCs/Laptop with Windows 7 and Windows XP operating system is required.
  • EAMS (Remedy) experience with ticket creation, updating, and monitoring queue preferred.

Education/Certification Requirements

  • MCP or A+ certification highly desirable.
  • High School Diploma/GED required; Bachelor's Degree preferred.   
  • Network+, MCSE, CCNA and other technical certifications highly desired (may consider as substitute for MCP or A+ requirement). 

 

Federal Services Sales Representative

Responsibilities

The federal sales representative - defense: Will be responsible for capturing a portfolio of product, solutions and services business.  Specifically, the candidate is responsible for the identification of, positioning for and capture of transactional sales, flywheel contracts and contract vehicles.  The candidate is responsible for market strategic planning, relationship management, call planning, sales calls, opportunity identification, capture planning, positioning, proposal development and oral presentations.  The Candidate will work with in-house program and technical resources for the related solution development, staff planning and proposal pricing.  

Experience Requirements

10+ years of information technology or mission focused expertise in the Government sector

5+ years of proven business development experience in the Federal government that includes

·         Proven market penetration experience

·         In hand Rolodex of relationships

·         Hands on experience of successfully using standard capture lifecycle best practices to win work

·         Proven experience capturing a portfolio of Federal Health contracts

·         A thorough understanding of Federal Bids, related terms and conditions and pricing mechanisms

·         The candidate must be a self-starter with excellent communication and interpersonal skills

 

Education/Certification Requirements

4 year STEM based degree, Advanced degree a plus

Social Media Coordinator

Responsibilities

·         Responsible for keeping all corporate social media and web pages refreshed and up to date

·         Generates daily content, creates editorial calendars

·         Schedules and works with the team to derive new thought pieces and use cases for posting on the website and social media

·         Work with managers to design and generate high impact consistent graphics for social media proposals, marketing documents and thought pieces

·         Work with manager to design and generate materials for trade shows and presentations

·         Schedule and generate the corporate newsletter both virtually and in hard copy

Experience Requirements

·         Excellent consulting, writing, editing (photo/video/text), presentation and communication skills

·         Demonstrable social networking experience and social analytics tools knowledge

·         Knowledge of and experience with Squarespace

·         Experience in Microsoft PowerPoint, Adobe Creative Suite and Photoshop

·         Must be able to provide their portfolio of design examples

Education/Certification Requirements

BS in Communications, Marketing, Business, New Media or Public Relations

Accounting Assistant

GENERAL DESCRIPTION

HumanTouch LLC is looking for a junior level Accounting Assistant at our headquarters in McLean, VA. Responsibilities of this position will include:  


•    Prepare all required monthly project invoices in an accurate and timely manner using the Microsoft NAV accounting system.
•    Submit project invoices to Project Managers for approval.
•    Make any required corrections to invoices and submit to customers for processing.
•    Address issues raised by customers and prepare revised invoices as needed.
•    Work closely with the Corporate Controller to resolve invoices in a past-due status.
•    Work with Contracts to set up new jobs in NAV and ensure billing begins immediately.
•    Prepare final invoices on closed contracts as needed.
•    Reconcile all cash accounts on a monthly basis.
•    Assist with gathering required data for monthly bank reconciliations.
•    Post required entries to and reconcile assigned balance sheet accounts on a monthly basis.
•    Responsible for filing all required sales tax returns for both HumanTouch and CorasCloud.
•    Provide month-end closing support as required.
•    Assist with better organizing the document filing system and help insure that filing is kept current at all times.
•    Other duties and assignments as required.

WORK EXPERIENCE REQUIREMENTS

Some Accounting experience preferred. Prior history working with Microsoft NAV software is a plus.

EDUCATION REQUIREMENTS

Bachelor’s or Associate’s Degree, or relevant coursework in Accounting, Finance or Business preferred.

Tier 2 Deskside Support Technician (Regional)

Deskside Technicians install, connect, configure, upgrade, troubleshoot, diagnose, and repair desktop/laptop system hardware and software, mobile devices, and peripherals (printers, scanners, etc.).  Hardware upgrades include, but are not limited to, adding memory, hard drives, removable storage media, DVD-ROMs, network interface cards, etc.  Software support includes upgrade or reinstalling operating systems, application software, utility software, and FDA procured/developed standard system software.  Technicians perform mobile device and PC refreshes, assist with COOP exercises and events, provide move support for customer location moves, and provide support for virus/malware, warranty parts and repairs, data backup and recovery, and system administration support. Technicians document all reported problems and issues and provide training to customers on technical solutions and proactive technical support measures. Technicians provide minor infrastructure tasks as requested and approved by the customer and contract management.

Deskside technicians provide support and incident resolution for off-site computers through remote desktop connection and/or travel to off-site locations as needed and authorized.

Deskside Technicians follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.  They provide incident resolution, and troubleshooting assistance for Government owned, off-site computers.  These services are provided through remote access.

Deskside Technicians provide on-site Deskside Support at the Jefferson location, Monday through Friday, for an 8 hour shift during the hours of 8:00 am – 5:00 pm local time as well as off-site remote support when the Government’s local operating status has been indicated as Closed by the Office of Personnel Management i.e., snow days or other emergency situations from 8:00 am – 5:00 pm local time. On-call services (as-needed) are required between 5:01 pm – 7:59 am local time Monday through Friday, weekends, and Federal Holidays. Travel may be required (as needed) to additional customer locations to provide on-site support.


WORK EXPERIENCE REQUIREMENTS

Experience and Education Requirements:

•           4 years of previous Tier 2 Deskside Support experience

Or

•           3 years of Tier 1 and Tier 2 combined experience PLUS completion of two years of college level or vocational coursework in computer science or a closely related field

 

Preferred Skills/Experience

•           Possess excellent customer service and organizational skills; adept at working in a team environment

•           Possess superior IT support problem solving skills and have a broad understanding of relationships between hardware and software applications as necessary

•           Proven knowledge of basic PC troubleshooting of Windows 7, Microsoft Office applications, Blackberry devices, iPhone devices, IronKey devices, and local and/or network printers

•           Experience with Macintosh devices preferred

•           Ability to follow through multiple issues in a fast paced environment with dynamic priorities

•           Must be able to obtain Public Trust security clearance. 

 

EDUCATION REQUIREMENTS

Certification Requirements

•           CompTIA A+ (IT Technician Designation) certification.

•           Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification. (Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire.)

•           ServiceNow certification training or experience desired

Other Requirements:

•           Valid US Driver’s License