SECTION 508 SUBJECT MATTER EXPERT (1)

Provide technical, managerial, and administrative direction for problem definition, analysis, requirements development, and implementation for complex to extremely complex systems in the subject matter area.  Make recommendations and advise on organization-wide system improvements, optimization or maintenance efforts in the following specialties: information systems architecture; networking; telecommunications; automation; communications protocols; risk management/electronic analysis; software; lifecycle management; software development methodologies; and modeling and simulation.  Commensurate experience in IT and in new and related older technology that directly relates to the required area of expertise.

Will perform most duties at the client site.  Travel is infrequent.

 

WORK EXPERIENCE REQUIREMENTS

Minimum/General Experience: Five (5) or more years of work experience in computer systems with at least three (3) years of solid system and network administration experience.

Functional Responsibility: Performs computer systems and local area network administration functions including: system performance tuning, user optimization troubleshooting, software and hardware installation and configuration, work with third and fourth generation computer languages and relational database management systems. Requires a high level of skill in LAN administration, system administration, system performance tuning, user optimization, and computer network and system computer systems analysis, along with a working knowledge of database theory with specific experience in SUN/Solaris operating systems in the UNIX environment.

EDUCATION REQUIREMENTS

Minimum Education: Associates degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 5 years’ experience. Acceptable substitute would be 8 years directly related experience.

 

MySQL DATABASE ADMINISTRATOR

Analyze database requirements of assigned projects.  Analyze and determine information needs and elements, database relationships and attributes, proposed manipulation, data flow and storage requirements, and data output and reporting capabilities.  Apply knowledge of database management systems to coordinate maintenance and changes to databases.  Test and implement changes or new database designs.  Write logical and physical database descriptions, including location, space, access method, and security requirements.

Will perform most duties at the client site.  Travel is infrequent.

 

WORK EXPERIENCE REQUIREMENTS

Minimum/General Experience: Six (6) or more years of technical experience in the development and maintenance of database systems. Should be experienced in current database technologies, data definition languages, data manipulation languages and database design.

Functional Responsibility: Serves as lead database administrator in the development and maintenance of databases, translates data requirements into a logical data structure, defines file organization, indexing methods, and security procedures. Perform database administration and management functions including: database loading, notion, data dictionary development, table development, and system performance tuning and operation. Works with relational database management systems (RDBMs) and third and fourth generation computer languages. Requires a high level of skill in database management with familiarity in multiple computer operating environments. May supervise lower level database administrators.

EDUCATION REQUIREMENTS

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 6 years experience.  

Acceptable substitute would be an advanced degree in the same fields and 3 years experience.

MOBILE WEB SOFTWARE DEVELOPER

Provide support to develop Web based applications including on line customer service to transform government agencies to be able to deliver their services on line. Provide support in developing the site concept, interface design, and architecture of the web-site. Provide support for the implementation of interfaces to applications. Working knowledge and experience coding in Java is required. Knowledge of several of the following areas is desirable: Active Server Pages, JavaScript, Visual Basic, JavaScript, Access, HTML, DBMS's (ex. - Oracle, Sybase, etc.) and knowledge of SQL in SQL server.

Will perform most duties at the client site.  Travel is infrequent.

WORK EXPERIENCE REQUIREMENTS

Minimum/General Experience: Three (3) years of technical experience that applies to data analysis, computer programming, and/or systems requirements. Requires competence in all phases of systems analysis techniques and methods and also requires knowledge of available hardware, system software, input/output devices, and structure and management practices.

Functional Responsibility: Analyzes business procedures and problems to understand data and automation needed to support those processes. Guide users in formulating requirements, advise alternative approaches, and conducts evaluation studies. Develops and writes technical reports, findings, and recommendations related to the above.

EDUCATION REQUIREMENTS

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 3 years’ experience.  Acceptable substitution would be 6 years directly related experience. 

 

Mid-Level Systems Engineer

Design and coordinate the implementation of the technical infrastructure and system architecture for a system of systems development and large-scale transformation effort. Coordinate with affected groups and vendors to ensure deliverables and activities are completed on schedule. Resolve architecture and infrastructure issues (both technical and design) and implement solutions. Guide the configuration management of work products, application software, and other system components. Guide the design, integration and implementation of interfaces to optimize performance and capacity. Provide advice to program and stakeholders across the enterprise on best practices for implementation.  Identify and help mitigate architecture, engineering, and infrastructure risks. Provide status reporting on risks and issues.  Coach and provide guidance to stakeholders prior to and during all test phases.

Participate in planning, design, technical review and implementation for system implementations and tests.  Review and provide feedback on SDLC documentation.

Excellent communication skills, both written and verbal. The ability to explain very technical matters to non-technical people in an articulate manner is essential.  Presentation skills key.

The individual is expected to cover a strong subset of the following capabilities and skills: Cloud Solutions, Middleware Solutions, Mobility Solutions, Network Architecture, Mentoring customers in DevOps, Development of Dashboards, Managing transition from legacy processes to DevOps, Security, and Strong business analysis skills and experience - including development of business vision and strategies, functional decomposition, and requirements capture and process modeling.  Knowledge of Private Cloud, IaaS, and PaaS service models, associated toolset integrations, Knowledge of business process modeling toolsets desirable.  Knowledge of performance test oversight and security best practices desirable.

The engineer will perform most duties at the client site.  Travel is infrequent.

 

WORK EXPERIENCE REQUIREMENTS

3-5 years of experience across aspects of computer systems analysis, to include hardware, networks, systems software and security; has experience with software development, and designing technical and system architecture according to applicable industry standards.


EDUCATION REQUIREMENTS

Undergraduate degree in software Engineering, Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline (Required).  Two years of additional project-related experience may be substituted for each year short of the required degree.  Master’s Degree (Optional)

 

Junior Systems Engineer

Design and coordinate the implementation of the technical infrastructure and system architecture for a system of systems development and large-scale transformation effort. Coordinate with affected groups and vendors to ensure deliverables and activities are completed on schedule. Resolve architecture and infrastructure issues (both technical and design) and implement solutions. Guide the configuration management of work products, application software, and other system components. Guide the design, integration and implementation of interfaces to optimize performance and capacity. Provide advice to program and stakeholders across the enterprise on best practices for implementation.  Identify and help mitigate architecture, engineering, and infrastructure risks. Provide status reporting on risks and issues.  Coach and provide guidance to stakeholders prior to and during all test phases.

Participate in planning, design, technical review and implementation for system implementations and tests.  Review and provide feedback on SDLC documentation.

Excellent communication skills, both written and verbal. The ability to explain very technical matters to non-technical people in an articulate manner is essential.  Presentation skills key.

The individual is expected to cover a strong subset of the following capabilities and skills: Cloud Solutions, Middleware Solutions, Mobility Solutions, Network Architecture, Mentoring customers in DevOps, Development of Dashboards, Managing transition from legacy processes to DevOps, Security, and Strong business analysis skills and experience - including development of business vision and strategies, functional decomposition, and requirements capture and process modeling.  Knowledge of Private Cloud, IaaS, and PaaS service models, associated toolset integrations, Knowledge of business process modeling toolsets desirable.  Knowledge of performance test oversight and security best practices desirable.

The engineer will perform most duties at the client site.  Travel is infrequent.

 

WORK EXPERIENCE REQUIREMENTS

2 years of experience across aspects of computer systems analysis, to include hardware, networks, systems software and security; has experience with software development, and designing technical and system architecture according to applicable industry standards.


EDUCATION REQUIREMENTS

Undergraduate degree in software Engineering, Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline (Required).  Two years of additional project-related experience may be substituted for each year short of the required degree. 

 

USN SPAWAR Business Developer

HumanTouch, LLC is looking for a strong communicator with IT fluency that can solve complex problems and offer solutions.  A person who will take pride in growing their book of business, excel at building lasting relationships, and look forward to being part of a team dedicated to supporting the IT needs of the United States Navy (USN) Space and Naval Warfare (SPAWAR) Systems Command Atlantic headquartered in Charleston, S.C.  Additional support is needed for NAVSEA facilities located in Norfolk, VA and New Orleans, LA.

The USN SPAWAR Business Developer is responsible for capturing a portfolio of products, solutions and services business.  Responsible for the identification of, positioning for and capture of SPAWAR market transactional sales, flywheel contracts and contract vehicles.  The USN SPAWAR Sales Representative reports to a Department of Defense (DoD) Director which is responsible for DoD strategic planning.  Together you cover relationship management, call planning, sales calls, opportunity identification, capture planning, positioning, proposal development and oral presentations.  You will work with in-house program and technical resources for the related solution development, staff planning and proposal pricing. 

 WORK EXPERIENCE REQUIREMENTS

·         10+ years of information technology or mission focused expertise in the DoD USN market

·         5+ years of proven business development experience in the USN / SPAWAR which includes

o   Proven market penetration experience

o   In hand Rolodex of relationships

o   Hands on experience of successfully using standard capture life-cycle best practices to win work

o   Proven experience capturing a portfolio of Federal DoD contracts

o   A thorough understanding of Federal Bids, related terms and conditions and pricing mechanisms

·         The candidate must be a self-starter with excellent communication and interpersonal skills

EDUCATION REQUIREMENTS

·         Preferred a 4-year STEM based degree, advanced degree a plus

 

Security Tester

A penetration tester (pen testers) will try to break into or identify vulnerabilities in different systems and software. Pen testers are expected to run a number of tests, and fill out assessment reports about what they have discovered. They will run both pre-determined types of tests and design, develop and implement their own.

The Tester will work with the Lead Pen Tester and our SEC client to determine penetration test and vulnerability assessment objectives. Various application and server environment, social engineering and phishing campaigns will be performed during the engagement. We are looking for candidates who are highly organized, can work independently in a fast-paced environment and produce multiple quality deliverables within defined deadlines. Candidates should be self-starters and creative problem solvers and have the flexibility to learn new products and technologies quickly.

CLEARANCE(S) REQUIRED FOR CONSIDERATION

Applicants must qualify for an SEC clearance to be considered for employment. 

WORK LOCATION

The tester will perform their duties from the SEC Headquarters in Washington DC.

TRAVEL FREQUENCY

Travel is not necessary.

WORK EXPERIENCE REQUIREMENTS

Minimum of 5 years performing security testing and vulnerability assessments. Additionally, the candidate should:

·         Have a strong understanding of the Ethical Hacker processes and procedures in a high security environment.

·         Have a strong understanding of FISMA, and the NIST 800 series of documents, particularly 800-53 and 800-37

·         Have an ability to communicate effectively, verbally and in writing, to interact effectively with internal and external vendors, project team members, management and agency departments, to build relationships and use facilitation skills with both technical and non-technical personnel

·         Have an ability to write, edit, and prepare graphic presentations of technical information for both technical and business personnel Organize and write supporting documents/artifacts describing penetration testing and vulnerability assessment activities (including detailed rules-of-engagement documents and step-by-step procedures)

·         Have the ability to create documentation on specific remediation steps to close vulnerabilities or mitigate risk to acceptable levels

·         Have the ability to create documentation that can readily to be added to Agency procedures

·         Have the ability to revise documents and artifacts as tactics and technics evolve to address new and emergent threats and trends

EDUCATION REQUIREMENTS

Four year college degree or Associate’s degree and two years of professional experience 

Recruiter

General Description

HumanTouch LLC is a fast-growing IT services company looking for a dynamic, go getter to join our recruiting team.  Do you have an undeniable drive for success?  Always looking to match the best candidate with the best position.  Our ideal recruiter is someone who can establish and maintain relationships, is detailed oriented, and can actively listen to both the candidate and the hiring manager to ensure a perfect match.

This position is based out of our headquarters office located in Tyson’s Corner, Va, however frequent (up to 50%) travel to client site at FDA White Oak Campus, MD will be required.

Primary responsibilities include but are not limited to:

  • Confer with management to identify recruiting needs
  • Prepare and post to appropriate job boards.
  • Source and attract candidates by utilizing databases, social media, networking and employee referrals.
  • Assess applicants’ relevant knowledge, skills and experience and conduct pre-screening interviews to determine suitability.
  •  keep current with sourcing strategies and industry trends
  • Coordinate interviews with the relevant hiring teams. 
  • Provide regular updates and feedback to managers.
  • Brief and debrief candidates before and after interviews.
  •  Maintain an active sourcing log of potential candidates

Work Experience Requirements: 

  • Minimum of 1-2 years of experience in a similar profile is preferred.
  • Excellent communication skills, ability to deal with candidates and employees at all levels.
  • Strong attention to detail and good interpersonal skills.
  • Strong decision making and problem-solving skills.
  • Ability to multi-task in fast-paced dynamic environment.
  • Knowledge of applicable computer applications, sourcing websites, and job boards.

Education Requirement:

  • Undergraduate degree or equivalent experience

 

Tier III Help Desk Technician

HumanTouch, LLC is looking for a help desk technician to provide technical assistance and support related to computer systems, hardware, or software. Experience in responding to queries, runs diagnostic programs, isolate problem and implement solutions.  An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain solutions. They must also be customer-oriented and patient while solving problems.  Candidate must have some call center or help desk experience. This position ensures that end users are receiving the appropriate assistance and includes the responsibility of managing all procedures related to the identification and resolution of end user help requests, including monitoring, tracking and escalation as needed. This position requires that candidates can obtain and maintain a Nuclear Regulatory Commission Clearance which requires Citizenship in the United States.

WORK EXPERIENCE REQUIREMENTS

•           6 years of help desk experience

•           Work closely to provide systems support and business (functional) assistance to users for tickets that cannot be solved under Tier 1 or Tier 2Provide decryption/encryption support utilizing encryption software or future technology encryption software to include higher skill level troubleshooting for decryption/encryption issues, hard drive recovery utilizing forensic-like recovery technologies.

•           Provide ongoing support for Microsoft Office 365 / Exchange and will also address project-based work to include the testing, packaging, and deployment of new hardware or software and often will require dedicated support for the duration of projects. 

•           Tier 3 may assist with systems integration and configuration management testing, base-lining and updating configurations, configuration analyses and recommended solutions, documentation, and implementation of desktop configuration solutions. 

•           Provide advanced and complex technical support for all base-level applications.

•           Provide application packaging, testing and deployment delivery support for current and new software applications.

•           Perform quality control of the ticket to ensure that all actions taken at Tier 2 are properly recorded.

•           Experience supporting Microsoft Office 365/Exchange

•           Experience developing custom Windows Installer (MSI) packages and 3rd party custom packages for Microsoft SCCM 2012 distribution

•           Microsoft Deployment Toolkit (MDT) Imaging

•           Experience evaluating and assessing Windows hardening processes, such as Security Technical Implementation Guides (STIGS), and Internet Explorer Active Directory group policies.

•           Active Directory Delegated Administrator Support

•           Helpdesk Runtime Automation support.

•           Scan and analyze infected desktops to identify malware

•           Hardening network devices by applying security baseline configurations, and assists in Incident response activities

•           Create, work on, and update Incident/Problem support tickets.

•           Provide decryption/encryption support for current encryption software

•           Generate security policies and procedures as directed.

•           Experience with VB Scripting, Windows Scripting Host and MS-DOS Batch scripting, PowerShell, and .NET

 EDUCATION REQUIREMENTS

•           Bachelor’s degree IT related field or equivalent.

•           A+ or Network+ Certification

•           Degree and certifications preferred.

•           Experience with ITSM based ticketing systems. ServiceNow, BMC Remedy, HEAT or other ITIL based call tracking software a plus.

•           HDI Certified is a plus, not required

Tier II Help Desk Technician

HumanTouch, LLC is looking for a help desk technician to provide technical assistance and support related to computer systems, hardware, or software. Experience in responding to queries, runs diagnostic programs, isolate problem and implement solutions.  An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain solutions. They must also be customer-oriented and patient while solving problems.  Candidate must have some call center or help desk experience. This position ensures that end users are receiving the appropriate assistance and includes the responsibility of managing all procedures related to the identification and resolution of end user help requests, including monitoring, tracking and escalation as needed. This position requires that candidates can obtain and maintain a Nuclear Regulatory Commission Clearance which requires Citizenship in the United States.

WORK EXPERIENCE REQUIREMENTS

•           2-6 years of help desk experience

•           Highly effective communication skills

•           Prior experience with supporting mobile devices

•           Windows support experience

•           Candidate will be required to work independently and with minimal supervision.

•           Candidate must be responsive, reliable and able to prioritize tasks efficiently.

•           Experience with an incident tracking/ticketing software system.

•           Candidate will be the first line of support for all technical issues and may be required to work after designated hours to resolve urgent issues.

•           Provide front-line support for end-user hardware including laptops, monitors, peripherals and printers.

•           Provide support for mobile devices including iOS and Android devices.

•           Troubleshoot connectivity and networking issues.

•           Familiarity with Windows OS imaging using Ghost/SCCM and other tools.

•           Candidate will be responsible for on-boarding and new hire laptop deployments.

•           Provide Tier 2 application support for end-user systems, including Office 2010 and 2013, McAfee

•           Antivirus, Windows OS, web browsers, internal proprietary and managed applications.

•           Maintain and track equipment stock for the office including laptops, monitors, desk phones and peripherals.

•           Light Active Directory administration required (password resets, unlocking accounts, etc.).

•           Candidate will be required to maintain and troubleshoot issues with the Tandberg/Cisco videoconferencing equipment.

•           Provide support for executive meetings, board meetings and vendor events to include the use of WEBEX.

 EDUCATION REQUIREMENTS

•           High school education or equivalent.

•           Certifications preferred.