Proposal Manager

The Proposal Manager/Deputy Proposal Manager oversees all proposal activities, including directing proposal personnel, managing proposal schedules and deadlines, developing proposal outline and compliance matrix, and monitoring the progress of the proposal.

Responsibilities include:

•        Assist the Capture/Sales Team Leader in managing and directing all proposal efforts and personnel

•        Participate in the development and review of proposal strategies and themes, and manage the development of a Proposal Management Plan (PMP)

•        Create, review and revise a proposal outline that will be used as a key document design and control medium to meet draft and final solicitation requirements

•        Develop storyboards and content plans

•        Assist in analyzing the RFP/bid requirements against the proposal outline to ensure both compliance and responsiveness to the customer’s issues and needs

•        Build the proposal compliance matrix and track the fulfillment of all requirements

•        Review completed storyboards and proposal sections to ensure requirements are adequately addressed and that customer page limits are not exceeded

•        Conduct regular proposal progress status meetings and maintain the proposal schedule

•        Develop a Pink Team (storyboard review) plan for the interim review and internal evaluation of the technical, management, and overall proposal approaches

•        Direct writing/editing/rewriting efforts, as needed

•        Work with the Volume Leaders to ensure inter-volume compatibility is achieved

•        Develop a Red Team plan for the final review and internal evaluation of the proposal

•        Ensure that appropriate Red Team comments are incorporated into the final proposal

•        Coordinate all proposal development and production activities

•        Other reasonable and normal duties associated with the Proposal Manager position, as directed by the Business Development/Capture Manager

 

WORK EXPERIENCE REQUIREMENTS

5 or more years of demonstrated proposal development and management experience in:

·         Small and Mid-Market firms that provide Information Technology Consulting services to the Federal sector,

·         Federal Competitive and Single Award, Direct, IDIQ, BPA, MAS, and MAC solicitation response,

·         Task & Work Order responses under IDIQ, BPA, MAS and MAC,

·         Development of and responding to subcontractor and teaming data calls, and the

·         Coordination of activities supporting proposal development

 

 

User Support Specialist III (training/documentation)

General Description

The User Support Specialist III will perform a variety of documentation-related tasks including web page, document, and correspondence creation, proofing, and editing. He/she will provide maintenance for user manuals, reference material, technical manuals, communication plans, program and operational documentation, training materials, Instruction documents, and other types as assigned. Instruction documents may include how to use the computer application including guidance on navigational links and content requirements.

Position Responsibilities & Expectations:

•          Shall provide documentation and other monitoring aids on use of CDC’s support services, including summaries of support provided to users at state and local health departments or other settings.  

•          Shall provide technical documentation for system audiences including technical staff, and state and local grantees. 

•          Candidate shall edit, modify and maintain existing documentation. 

•          Update websites that support DHAP programs, including coordination of programming and design of technical information for distribution on the Internet and Intranet; evaluation of the use of information technology and resources to effectively deliver critical public health information on HIV/AIDS to constituents and the public.

•          Will coordinate regular meetings with information providers from both inside and outside the division to ensure information is accurate, correctly displayed, and in context; and assistance to researchers and program staff in organizing information for posting on the Internet and Intranet through group and individual training.

•          Responsibilities shall also include managing all requests, compliance documents for CDC staff, grantees and other users; and keeping accurate records of all historical, current and future technical documents. 

•          Shall track deliverable schedules, clearances, and acceptances; manage documents in an electronic document management system; and review all content of various websites that support DHAP projects, including necessary reviews and clearances.

•          Will provide continuous expertise on innovative Web technologies, and health communication science.

•          Shall assure that all documentation materials developed are fully compliant with Section 508.

Work Experience Requirements

Minimum 4-6 years of related experience

Proficiency in the use of the following software applications:

•          Adobe InDesign or Adobe PageMaker

•          Microsoft Excel

•          Snagit

•          Microsoft Word or Microsoft Publisher

•          Microsoft PowerPoint

•          Adobe Acrobat Pro

Education Requirements

Bachelor’s degree or equivalent

 

Deskside Technician- USPTO

Responsibilities

  • Extensive knowledge of internal components and troubleshooting procedures for laptops and desktop CPUs, processors, video components, and HP printer components
  • Ability to troubleshoot BlackBerries and other handheld devices
  • Responsible for creation and updates to problem tickets associated with all performed and must communicate with dispatchers and user on tickets
  • Interact with other groups on the contract as well as other contractors to find solutions to problems
  • Assist team lead and dispatchers in managing ticket queue

Experience Requirements

  • At least 3 years of software support experience as a technician in a multi-user environment.
  • Previous customer service experience and excellent oral and written communication skills required.
  • Must be a team player and able to lift at least 50 pounds and have a current valid driver’s license.
  • LAN and network experience is also beneficial.
  • Support of Windows PCs/Laptop with Windows 7 and Windows XP operating system is required.
  • EAMS (Remedy) experience with ticket creation, updating, and monitoring queue preferred.

Education/Certification Requirements

  • MCP or A+ certification highly desirable.
  • High School Diploma/GED required; Bachelor's Degree preferred.   
  • Network+, MCSE, CCNA and other technical certifications highly desired (may consider as substitute for MCP or A+ requirement). 

 

Federal Services Sales Representative

Responsibilities

The federal sales representative - defense: Will be responsible for capturing a portfolio of product, solutions and services business.  Specifically, the candidate is responsible for the identification of, positioning for and capture of transactional sales, flywheel contracts and contract vehicles.  The candidate is responsible for market strategic planning, relationship management, call planning, sales calls, opportunity identification, capture planning, positioning, proposal development and oral presentations.  The Candidate will work with in-house program and technical resources for the related solution development, staff planning and proposal pricing.  

Experience Requirements

10+ years of information technology or mission focused expertise in the Government sector

5+ years of proven business development experience in the Federal government that includes

·         Proven market penetration experience

·         In hand Rolodex of relationships

·         Hands on experience of successfully using standard capture lifecycle best practices to win work

·         Proven experience capturing a portfolio of Federal Health contracts

·         A thorough understanding of Federal Bids, related terms and conditions and pricing mechanisms

·         The candidate must be a self-starter with excellent communication and interpersonal skills

 

Education/Certification Requirements

4 year STEM based degree, Advanced degree a plus

Social Media Coordinator

Responsibilities

·         Responsible for keeping all corporate social media and web pages refreshed and up to date

·         Generates daily content, creates editorial calendars

·         Schedules and works with the team to derive new thought pieces and use cases for posting on the website and social media

·         Work with managers to design and generate high impact consistent graphics for social media proposals, marketing documents and thought pieces

·         Work with manager to design and generate materials for trade shows and presentations

·         Schedule and generate the corporate newsletter both virtually and in hard copy

Experience Requirements

·         Excellent consulting, writing, editing (photo/video/text), presentation and communication skills

·         Demonstrable social networking experience and social analytics tools knowledge

·         Knowledge of and experience with Squarespace

·         Experience in Microsoft PowerPoint, Adobe Creative Suite and Photoshop

·         Must be able to provide their portfolio of design examples

Education/Certification Requirements

BS in Communications, Marketing, Business, New Media or Public Relations

Accounting Assistant

GENERAL DESCRIPTION

HumanTouch LLC is looking for a junior level Accounting Assistant at our headquarters in McLean, VA. Responsibilities of this position will include:  


•    Prepare all required monthly project invoices in an accurate and timely manner using the Microsoft NAV accounting system.
•    Submit project invoices to Project Managers for approval.
•    Make any required corrections to invoices and submit to customers for processing.
•    Address issues raised by customers and prepare revised invoices as needed.
•    Work closely with the Corporate Controller to resolve invoices in a past-due status.
•    Work with Contracts to set up new jobs in NAV and ensure billing begins immediately.
•    Prepare final invoices on closed contracts as needed.
•    Reconcile all cash accounts on a monthly basis.
•    Assist with gathering required data for monthly bank reconciliations.
•    Post required entries to and reconcile assigned balance sheet accounts on a monthly basis.
•    Responsible for filing all required sales tax returns for both HumanTouch and CorasCloud.
•    Provide month-end closing support as required.
•    Assist with better organizing the document filing system and help insure that filing is kept current at all times.
•    Other duties and assignments as required.

WORK EXPERIENCE REQUIREMENTS

Some Accounting experience preferred. Prior history working with Microsoft NAV software is a plus.

EDUCATION REQUIREMENTS

Bachelor’s or Associate’s Degree, or relevant coursework in Accounting, Finance or Business preferred.

Tier 2 Deskside Support Technician (Regional)

Deskside Technicians install, connect, configure, upgrade, troubleshoot, diagnose, and repair desktop/laptop system hardware and software, mobile devices, and peripherals (printers, scanners, etc.).  Hardware upgrades include, but are not limited to, adding memory, hard drives, removable storage media, DVD-ROMs, network interface cards, etc.  Software support includes upgrade or reinstalling operating systems, application software, utility software, and FDA procured/developed standard system software.  Technicians perform mobile device and PC refreshes, assist with COOP exercises and events, provide move support for customer location moves, and provide support for virus/malware, warranty parts and repairs, data backup and recovery, and system administration support. Technicians document all reported problems and issues and provide training to customers on technical solutions and proactive technical support measures. Technicians provide minor infrastructure tasks as requested and approved by the customer and contract management.

Deskside technicians provide support and incident resolution for off-site computers through remote desktop connection and/or travel to off-site locations as needed and authorized.

Deskside Technicians follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.  They provide incident resolution, and troubleshooting assistance for Government owned, off-site computers.  These services are provided through remote access.

Deskside Technicians provide on-site Deskside Support at the Jefferson location, Monday through Friday, for an 8 hour shift during the hours of 8:00 am – 5:00 pm local time as well as off-site remote support when the Government’s local operating status has been indicated as Closed by the Office of Personnel Management i.e., snow days or other emergency situations from 8:00 am – 5:00 pm local time. On-call services (as-needed) are required between 5:01 pm – 7:59 am local time Monday through Friday, weekends, and Federal Holidays. Travel may be required (as needed) to additional customer locations to provide on-site support.


WORK EXPERIENCE REQUIREMENTS

Experience and Education Requirements:

•           4 years of previous Tier 2 Deskside Support experience

Or

•           3 years of Tier 1 and Tier 2 combined experience PLUS completion of two years of college level or vocational coursework in computer science or a closely related field

 

Preferred Skills/Experience

•           Possess excellent customer service and organizational skills; adept at working in a team environment

•           Possess superior IT support problem solving skills and have a broad understanding of relationships between hardware and software applications as necessary

•           Proven knowledge of basic PC troubleshooting of Windows 7, Microsoft Office applications, Blackberry devices, iPhone devices, IronKey devices, and local and/or network printers

•           Experience with Macintosh devices preferred

•           Ability to follow through multiple issues in a fast paced environment with dynamic priorities

•           Must be able to obtain Public Trust security clearance. 

 

EDUCATION REQUIREMENTS

Certification Requirements

•           CompTIA A+ (IT Technician Designation) certification.

•           Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification. (Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire.)

•           ServiceNow certification training or experience desired

Other Requirements:

•           Valid US Driver’s License

Senior Security Architect: US Census

Senior Security Architect designs, develops and oversees infrastructure, policy, and application security for an organization. The Senior Security Architect enhances organizational security posture by determining security requirements; planning, implementing, and testing security systems; preparing security standards, policies, and procedures; mentoring team members.

Senior Security Architect determines security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerability analyses and risk assessments; developing secure coding best practices; studying architecture/platform; and identifying integration issues.

Extensive knowledge of security requirements related to cloud based architectures, including AWS gov cloud, PlaaS, IaaS. designs public key infrastructures (PKIs), including certification authorities (CAs) and digital signatures.

 

WORK EXPERIENCE REQUIREMENTS

Some Experience (preferably hands on) with Cloud security technologies including API gateways, ESB Integration, secure coding, DB Security, Identity Management

Knowledge of advanced security and intrusion concepts including mitigation of APT ( Advanced Persistent Threats)

Excellent written and oral presentation skills.

 

EDUCATION REQUIREMENTS

10+ years of experience

BS Degree in related field.

Security Engineer: US Census

Security Engineer enhances organizational security posture by determining security requirements; planning, implementing, and testing security systems; preparing security standards, policies, and procedures. Providing support for security governance, ATO, and certification processes.

Security Engineer determines security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerability analyses and risk assessments; developing secure coding best practices; studying architecture/platform; and identifying integration issues.

Knowledge of security requirements related to cloud based architectures, including AWS gov cloud, PlaaS, IaaS. Designs public key infrastructures (PKIs), including certification authorities (CAs) and digital signatures.

 

WORK EXPERIENCE REQUIREMENTS

Some experience (preferably hands on) with Cloud security technologies including API gateways, ESB Integration, secure coding, DB Security, and Identity Management.

Knowledge of advanced security and intrusion concepts including mitigation of APT ( Advanced Persistent Threats)

Excellent written and oral presentation skills.

 

EDUCATION REQUIREMENTS

5+ years of experience

BS Degree in related field.

Business Analyst: US Census

The Business Analyst is responsible for the identification, development and documentation of overall business practices/processes and mapping/aligning them to strategic initiatives and systems/technical requirements. The Business Analyst works as a team member along with the Program Manager and the Program Team to develop the business process models and technical solution for the client.
Responsibilities:
-    Research, organize and document Business Capabilities based on an assessment of the organization’s people, policies, processes and Information Technology (IT) infrastructure
-    Develop Business process flow analysis and process redesign along with the Program Team
-    Produce a detailed functional documentation aligned to client’s capabilities/requirements/expectations
-    Assist with the development of technical specification for custom solution development and systems integration requirements
-    Provide current best practice and 3rd Party solution alternatives as part of the business analysis document
-    Leads Client Engagements in regards to documenting/developing business activities, capabilities, processes and policy
-    Participate in training design, documentation and delivery efforts in concert with the Program Manager
-    Participate and lead, when needed, program meetings with the client
-    Participate in internal projects as required
-    Performs other activities as required
Preferred Skills/Experience
Ideal candidate must be self-motivated with a proven track record in Business Enterprise Analysis and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding client base. Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities.

WORK EXPERIENCE REQUIREMENTS
-    4 years of experience working in Business Enterprise Analysis activities to include requirements development, requirements management, Concept of Operations Development, Capabilities assessment, Business Process Modeling, Policy development, etc.
-    Strong presentation and communication skills; excellent writing skills; technical writing experience a plus
-    Good knowledge and understanding of Business Enterprise Architecture (BEA)
-    Ability to understand and develop business capabilities/requirements and convert them into solution designs
-    Knowledge in web-based system’s architecture, service-based architecture, enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints
-    Must demonstrate good judgment and pragmatic approach to delivering solutions that optimizes architecture activities across client needs, business constraints and technological realities

EDUCATION REQUIREMENTS
- High School Diploma
- Bachelor’s Degree in Information Technology, Information Management, Computer Science and/or equivalent experience (6 years direct experience in Lieu of Bachelors);

LOCATION
Suitland, MD