Print Team Lead

*INTERNAL APPLICANTS ONLY*

Print Team Lead is responsible for supervising a team of 3 Print Administrators providing support to on-site and remote customers. The Print Team Lead functions as a supervisor and senior technician. The Print Team Lead coordinates administrative and technical workloads for the team, communicates and enforces procedures, coordinates training, provides updates on changing customer requirements, provides solutions for desktop and laptop issues, and ensures issue resolution. The Print Team Lead is responsible for collecting and submitting all information needed for scheduled and ad-hoc reports.

The Print Team Lead develops and mentors team members, provides feedback to team members on quality assurance and customer satisfaction, and serves as the liaison between team members, client management, and company management.

The Print Support Team works an 8 hour shift between the hours of 6am and 10pm EST Monday through Friday as well as off-site remote support when the Government’s local operating status has been indicated as Closed by the Office of Personnel Management i.e., snow days or other emergency situations. On-call services (as-needed) are required between 10:01 pm – 5:59 am local time Monday through Friday, weekends, and Federal Holidays. Technicians are responsible for devices on the client’s main campus and 20 additional client buildings in the Washington, DC, metro area

The Print Team Lead is responsible for ensuring staffing needs are communicated to the Project manager and met, including coordinating support for on-call needs and customer needs at various DC-metro area locations.

The Print Team Lead is responsible for coordinating all client requests with client, contract, and company management for technicians to travel to client sites outside of the permanent duty station. This includes tracking workloads, travel time, and expense reporting. The Print Team Lead is also responsible for tracking and accurately reporting all hours worked by Print Support Admins. The Print Team Lead reports to the Project Manager and provides weekly updates on team members and team tasks.

 

Preferred Skills/Experience

•             Demonstrate the core competencies of communication, leadership, and ability to drive and manage change.

•             At least 3 years minimum of networked copier and MFD administration and troubleshooting

•             6 years of Tier 2 experience or 3 years of Tier 2 experience plus an Associates Degree in Computer Science or related field

•             At least 1 year of experience on the Printing Equipment and Support team call order

•             Proven excellent customer service skills, detailed documentation skills

•             Professional attitude, company focus, strong work ethic and proven ability to follow through on open issues

•             Handle multiple priorities in a fast paced environment

•             Basic proficiency with Adobe Creative Cloud apps - Premier Pro and After Effects

•             Ability to follow through multiple issues in a fast paced environment with dynamic priorities

•             Must be able to obtain Public Trust security clearance

Preferred: Three or more years of work experience in LAN/WAN administration

 

Certification Requirements

•             CompTIA A+ (IT Technician Designation) certification.

•             Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification. (Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire.)

•             ServiceNow certification training or experience desired.

•             ITIL Foundations certification desired.

 

Experience and Education Requirements:

•             1 year minimum of experience working on the Printing Equipment and Support team

•             3-5 years of experience providing deskside support

•             Associates or other technical degree or equivalent relevant coursework required, Bachelor’s degree preferred

Senior Systems Engineer

Design and coordinate the implementation of the technical infrastructure and system architecture for a system of systems development and large-scale transformation effort. Coordinate with affected groups and vendors to ensure that all necessary deliverables and activities are completed on schedule. Resolve architecture and infrastructure issues (both technical and design) and implement solutions. Guide the configuration management of work products, application software, and other system components. Guide the design, integration and implementation of interfaces to optimize performance and capacity. Provide advice to program and stakeholders across the enterprise on best practices for implementation.  Identify and help mitigate architecture, engineering, and infrastructure risks. Coach and provide guidance to stakeholders prior to and during all test phases.

Participate in planning, design, technical review and implementation for system implementations and tests.  Provide technical consultation, training and support to IT staff as designated by the government.  Diagnose and resolve complex issues.

Develop and implement policies and procedures to ensure that systems support the organization's business requirements and meet the needs of the agency’s mission.

The individual is expected to cover a significant subset of the following capabilities and skills: Cloud Solutions, Middleware Solutions, Mobility Solutions, Network Architecture, Mentoring customers in DevOps, Development of Dashboards, Managing transition from legacy processes to DevOps, Strong business analysis skills and experience - including development of business vision and strategies, functional decomposition, requirements capture, process modeling, and strong knowledge of design and architectural patterns.

Knowledge of Private Cloud, IaaS, and PaaS service models, associated toolset integrations, experience supporting the integration of services across multiple CSPs including providing cost oversight and Incident Management across CSPs desirable.  Knowledge of business process modeling toolsets desirable.

Excellent communication skills, both written and verbal. The ability to explain very technical matters to non-technical people in an articulate manner is essential.  Presentation skills key.

The engineer will perform most duties at the client site.  Travel is infrequent.

WORK EXPERIENCE REQUIREMENTS

10 years of experience across all aspects of computer systems analysis, to include hardware, networks, and systems software; has experience with designing technical and system architecture according to applicable industry standards.

EDUCATION REQUIREMENTS

Undergraduate degree in software engineering, Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline (Required).  Two years of additional project-related experience may be substituted for each year short of the required degree.  Master’s Degree (Optional)

Contracts Coordinator

Are you a people person who is organized and loves new challenges? Want to be part of a fast-growing organization providing contract management support for federal and private sector activities?  Join our HumanTouch LLC team and began a fulfilling career today.

Our Contracts Coordinator supports the Contracts Director and General Counsel with contract management for Federal and Private Sector activities associated with complex contractual matters. 

 

Responsibilities include but are not limited to:

·         Interacts with internal and external clients about contract support needs including:

·           corresponding about contract reviews and approvals,

·           ensuring contractual reporting requirements are met, and,

·           communicating contract modification inconsistencies.

·           Close-out procedures and requirements

·         Producing and/reviewing Contracts, Subcontracts, Task Orders, Non-Disclosure Agreements (NDAs), Teaming Agreements (TA), short-term personal service 1099 agreements, purchase orders, and contract modifications.

·         Overseeing database for archiving all contract related documentation; including maintaining a log of contract department activity, entering contract data into various systems and tracking data updates, maintaining contract reporting schedules, resolving discrepancies, and communicating key issues and status updates.

·         Keeping track of funding levels and period of performance and liaise with the Client to ensure modifications are received in a timely manner

·         Assisting proposal teams on contractual inputs required for new solicitation; including documentation development for hybrid contracts with multiple subcontractors, task assignments, and regulatory compliance as well as coordinating the submissions of required proposal and contract notifications.

·         Providing support for project kick-off meetings and related documentation preparation.

 

Preferred Background and Skills

·         Experienced or educated in para-legal and/or contract administration management.

·         Proficient correspondence skills

·         Familiarity with contracts administration and compliance requirements.

·         Working knowledge of government contract vehicles

·         Ability to manage multiple tasks in a fast-paced demanding environment by being well organized, a proactive self-starter, and able to work under pressure.

·         Good attention to detail

·         Team player with good interpersonal and communication skills.

·         Fluent in MS Office products – Word, Excel, PowerPoint.

Business Development Director

Do you have a passion for generating lasting relationships? Passionate about growing business and opening doors for new opportunities?  HumanTouch, LLC is looking to hire a Business Development Director to drive growth around IT and Cyber Security solutions within the Federal/Civilian marketplace.  The successful candidate will be a strong communicator with IT fluency that can identify, qualify and close competitive opportunities within the federal marketplace.  The Director of Business Development will be responsible for the identification of, positioning for and capture of Civilian contracts, transactional sales, flywheel contracts and contract vehicles.  Our Directors are responsible for market strategic planning, relationship management, call planning, sales calls, opportunity identification, capture planning, positioning, proposal development and oral presentations.  You will work with in-house program and technical resources for the related solution development, staff planning and proposal pricing. HumanTouch, LLC is looking to hire a Business Development Director to drive growth around IT and Cyber Security solutions within the Federal/Civilian marketplace.  The successful candidate will be a strong communicator with IT fluency that can identify, qualify and close competitive opportunities within the federal marketplace.  The Director of Business Development will be responsible for the identification of, positioning for and capture of Civilian contracts, transactional sales, flywheel contracts and contract vehicles.  Our Directors are responsible for market strategic planning, relationship management, call planning, sales calls, opportunity identification, capture planning, positioning, proposal development and oral presentations.  You will work with in-house program and technical resources for the related solution development, staff planning and proposal pricing. 

 WORK EXPERIENCE REQUIREMENTS

·         10+ years of successful sales experience as a Business Development Manager within the federal marketplace. 

·         5+ years of proven business development experience in the Federal government that includes

o   Proven market capture experience

o   In hand Rolodex of relationships

o   Hands on experience of successfully using standard capture life-cycle best practices to win work

o   Proven experience capturing a portfolio of Federal contracts

o   A thorough understanding of Federal Bids, related terms and conditions and pricing mechanisms

·         High energy level, sense of urgency, decisiveness and ability to work well under pressure

·         Experience managing sales pipeline, forecasting, and closing deals

·         Strong facilitation and communication skills – both written and verbal

·         Proven record as a team player

·         Unquestionable integrity, credibility and character

·         Strong leadership, problem solving, and decision making abilities

·         Ability to interface and effectively negotiate with senior executives

·         Self-initiator with ability to work independently

EDUCATION REQUIREMENTS

·         Bachelor’s Degree, Advanced degree a plus

Director – Business Development/Sales: DOD

HumanTouch LLC., is seeking a dynamic go-getter with an ambitious attitude.  An individual with a strong book of business, excels at building lasting relationships, and excited to work with a company aggressively looking for growth opportunities?  

The Director -Business Development/Sales will be responsible for capturing a portfolio of product, solutions and services business.  Specifically, the candidate is responsible for the identification of, positioning for and capture of transactional sales, flywheel contracts and contract vehicles.  The candidate is responsible for market strategic planning, relationship management, call planning, sales calls, opportunity identification, capture planning, positioning, proposal development and oral presentations.  The Candidate will work with in-house program and technical resources for the related solution development, staff planning and proposal pricing. 

WORK EXPERIENCE REQUIREMENTS

·         10+ years of information technology or mission focused expertise in the Government sector

·         5+ years of proven business development experience in the Federal government that includes:

o   Proven market penetration experience

o   In hand Rolodex of relationships

o   Proven experience capturing a portfolio of Federal Health contracts

o   A thorough understanding of Federal Bids, related terms and conditions and pricing mechnisms

·         The candidate must be a self-starter with excellent communication and interpersonal skills

·         The candidate should at a minimum have a TS Security clearance. 

EDUCATION REQUIREMENTS

·         4-year STEM based degree, Advanced degree a plus

Project/Task Lead

An expert with no less than 3-5 years’ relevant experience managing information system deployment and ongoing management projects and programs. An individual providing services under this category must have excellent communication skills and will be responsible for planning, directing, and overseeing the execution of assigned projects and tasks.

Minimum education: no less than a 4-year degree in business or a relevant technical field.

PMI certification is expected but not required where extensive relevant experience is demonstrated.

Senior HP/ArcSight Engineer

An expert with no less than 5 years’ experience with the ArcSight suite of tools architecting, deploying, and managing complex enterprise-wide projects similar in size and scope to the ESAT Program. An individual working under this labor category will be expected to perform complex tasks autonomously and without assistance. These individuals will be the resident experts on the ArcSight tool on behalf of ESAT-PMO when dealing with stakeholders. Therefore, it is critical anyone serving under this category have excellent written and oral communication skills with an ability to provide analyses in both highly technical (target audience: systems administrators and engineers) and business-focused (target audience: executive leadership) terms.

Minimum education requirements: no less than a 4-year degree in Computer Science, Engineering, or other relevant technical discipline. High level of vendor product certification and training is expected.

 

ArcSight Engineer

HumanTouch LLC is seeking an individual with no less than 2-3 years’ experience deploying, configuring, and managing ArcSight projects in medium to large enterprises. An Arclight Engineer will be expected to be able to perform typical day-to-day tasks autonomously, requiring assistance in only the most complex tasks. ArcSight Engineers will be responsible for the day-to-day maintenance and operations of the ArcSight tool and the development of user content (e.g. rules, reports, and basic connector configuration).

Minimum education requirements: no less than a 4-year degree in Computer Science, Engineering, or other relevant technical discipline. Vendor certification and/or training is expected but not required in cases of established experience.

ArcSight Support/Training Specialist

An individual with no less than 2-3 years’ experience as an advanced user or general administrator of the ArcSight tool. An individual working under this labor category will act as a liaison between ESAT-PMO and its customers (the users of the tool) to provide end-user training and assistance. Additionally, individuals serving under this category will work hand-in-hand with ESAT technical personnel to gather requirements and develop the appropriate ArcSight content (e.g. rules, reports).

Minimum education requirements: no less than a 4-year degree in information systems or other relevant discipline. Vendor certification and/or training is expected but not required in cases of relevant experience serving in this role

Senior Splunk Engineer

An expert with the Splunk tool with no less than 5 years’ experience architecting, deploying, and managing complex enterprise-wide projects similar in size and scope to the ESAT Program. An individual working under this labor category will be expected to perform complex tasks autonomously and without assistance. These individuals will be the resident experts on the Splunk tool on behalf of ESAT-PMO when dealing with stakeholders. Therefore, it is critical anyone serving under this category have excellent written and oral communication skills with an ability to provide analyses in both highly technical (target audience: systems administrators and engineers) and business-focused (target audience: executive leadership) terms. Minimum education requirements: no less than a 4-year degree in Computer Science, Engineering, or other relevant technical discipline. High level of vendor product certification and training is expected.

Minimum education requirements: no less than a 4-year degree in Computer Science, Engineering, or other relevant technical discipline. High level of vendor product certification and training is expected.