Program Manager - Health

HumanTouch is seeking an experienced program management professional to manage and oversee the daily operations of one or more large IT support services contracts in the Washington, DC metro area.

The Program Manager will work with a HumanTouch Director to oversee IT Help Desk, Deskside, System Administration, Process, Project Management and Quality Assurance (QA) services for over 25,000 worldwide federal government customers. The Program Manager is expected to introduce and implement new processes, quality assurance procedures and be extremely customer focused. The Program Manager will lead three or more managers and their staff and will ensure the development and delivery of key program deliverables, including workflow diagrams, standard operating procedures (SOPs) and daily/weekly/monthly performance reports.

WORK EXPERIENCE REQUIREMENTS

Candidates must have:

•           A thorough knowledge of and experience with customer service practices and client relationship management

•           Strong attention to detail and excellent interpersonal skills

•           Strong decision making and problem-solving skills

•           The ability to multi-task in a fast-paced, dynamic environment

•           5-7 years of years of information technology or mission focused expertise in the Federal Civil market

•           Experience in project management and personnel management of over 100 people

•           knowledge and experience with IT project management and IT operations, specifically in the areas of IT Help Desk, Deskside Services, Document Management and Systems Administration

•           proficiency in Microsoft Office, Microsoft Project and IT Help Desk applications, such as ACDs, Workforce Management and IT Service Management Systems. 

Must be able to obtain a Public Trust clearance

Desired: 10+ years of information technology or mission focused expertise in the Federal Civil market

EDUCATION REQUIREMENTS

4-year STEM-based degree

ITIL Foundations (or higher) certification

Project Management Professional (PMP) certification

Desired:  Masters or other advanced degree

 

Account Representative - Health

HumanTouch, LLC is looking for a strong communicator with IT fluency that can solve complex problems and offer solutions.  A person who will take pride in growing their book of business, excel at building lasting relationships, and look forward to being part of a team dedicated to supporting the IT needs of the Health market in the Baltimore, MD and Washington, DC areas. 

The HumanTouch Account Representative is responsible for capturing a portfolio of products, solutions and services business.  Responsible for the identification of, positioning for and capture of Health market (HHS, CMS, FDA, NIH, SSA, Military Health) transactional sales, flywheel contracts and contract vehicles.  The Account Representative reports to a HumanTouch Director who is responsible for market-specific strategic planning.  Together you cover relationship management, call planning, sales calls, opportunity identification, capture planning, positioning, proposal development and oral presentations.  You will work with in-house program and technical resources for the related solution development, staff planning and proposal pricing.

WORK EXPERIENCE REQUIREMENTS

·         5-7+ years of information technology or mission focused expertise in the Federal market

·         5+ years of proven business development experience in the Health environment, which includes:

o   Proven market penetration experience

o   In-hand address book (Rolodex) of relationships

o   Hands on experience of successfully using standard capture life-cycle best practices to win work

o   Proven experience capturing a portfolio of Federal contracts

o   A thorough understanding of Federal Bids, related terms and conditions and pricing mechanisms

o   Self-starter with excellent communication and interpersonal skills

·        Desired: 10+ years of information technology or mission focused expertise in the Federal Civil market

 

EDUCATION REQUIREMENTS

·         4-year STEM-based degree

·         Desired: Project Management Professional (PMP) certification

·         Desired: Advanced degree (MBA, MPA, etc.)

 

Senior Systems Engineer

Design and coordinate the implementation of the technical infrastructure and system architecture for a system of systems development and large-scale transformation effort. Coordinate with affected groups and vendors to ensure that all necessary deliverables and activities are completed on schedule. Resolve architecture and infrastructure issues (both technical and design) and implement solutions. Guide the configuration management of work products, application software, and other system components. Guide the design, integration and implementation of interfaces to optimize performance and capacity. Provide advice to program and stakeholders across the enterprise on best practices for implementation.  Identify and help mitigate architecture, engineering, and infrastructure and security risks. Coach and provide guidance to stakeholders prior to and during all test phases.

Participate in planning, design, technical review and implementation for system implementations and tests.  Provide technical consultation, training and support to IT staff as designated by the government.  Diagnose and resolve complex issues.

Develop and implement policies and procedures to ensure that systems support the organization's business requirements and meet the needs of the agency’s mission.

The individual is expected to cover a significant subset of the following capabilities and skills: Cloud Solutions (including GovCloud), Cyber Security, Middleware Solutions, Mobility Solutions, Network Architecture, Mentoring customers in DevOps, Development of Dashboards, Managing transition from legacy processes to DevOps, Cloud Security, Vulnerability Analysis and Remediation, and Risk Management.  Strong business analysis skills and experience desired - including development of business vision and strategies, functional decomposition, requirements capture, process modeling, and strong knowledge of design and architectural patterns.

Knowledge of Private Cloud, IaaS (such as Salesforce, Pega or Appian), and PaaS service models, associated toolset integrations, experience supporting the integration of services across multiple CSPs including providing cost oversight and Incident Management across CSPs desirable.  Knowledge of business process modeling toolsets desirable.

Excellent communication skills, both written and verbal. The ability to explain very technical matters to non-technical people in an articulate manner is essential.  Presentation skills key.

The engineer will perform most duties at the client site.  Travel is infrequent.

WORK EXPERIENCE REQUIREMENTS

10 years of experience across all aspects of computer systems analysis, to include hardware, networks, and systems software; has experience with designing technical and system architecture according to applicable industry standards.

EDUCATION REQUIREMENTS

Undergraduate degree in software engineering, Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline (Required).  Two years of additional project-related experience may be substituted for each year short of the required degree.  Master’s Degree (Optional)

Web Software Developer

Provide support to develop Web based applications including on line customer service to transform government agencies to be able to deliver their services on line. Provide support in developing the site concept, interface design, and architecture of the web-site. Provide support for the implementation of interfaces to applications. Working knowledge and experience coding in Java is required. Knowledge of several of the following areas is desirable: Active Server Pages, JavaScript, Visual Basic, JavaScript, Access, HTML, DBMS's (ex. - Oracle, Sybase, etc.) and knowledge of SQL in SQL server.

Will perform most duties at the client site.  Travel is infrequent.

WORK EXPERIENCE REQUIREMENTS

Minimum/General Experience: Three (3) years of technical experience that applies to data analysis, computer programming, and/or systems requirements. Requires competence in all phases of systems analysis techniques and methods and also requires knowledge of available hardware, system software, input/output devices, structure and management practices.

Functional Responsibility: Analyzes business procedures and problems to understand data and automation needed to support those processes. Guide users in formulating requirements, advise alternative approaches, and conducts evaluation studies. Develops and writes technical reports, findings, and recommendations related to the above.

EDUCATION REQUIREMENTS

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 3 years’ experience.  Acceptable substitution would be 6 years directly related experience. 

 

Web Designer

Provide support in upgrading, maintaining and creating content for Agency web-site under the guidance of Web Project Manager. Provide day-to-day site design and creation. Experience in web design and development using HTML and Java is required. Provide on-the-job training for the development, maintenance, and updating of Web pages. Must have good communication skills and the ability to work with all levels of management and technical personnel. Must possess a working knowledge of browsers, editors, graphic design software (e.g., PhotoShop, Illustrator).

Will perform most duties at the client site.  Travel is infrequent.

 

WORK EXPERIENCE REQUIREMENTS

Minimum/General Experience: Three (3) years of technical experience that applies to data analysis, computer programming, and/or systems requirements. Requires competence in all phases of systems analysis techniques and methods and also requires knowledge of available hardware, system software, input/output devices, structure and management practices.

Functional Responsibility: Analyzes business procedures and problems to understand data and automation needed to support those processes. Guide users in formulating requirements, advise alternative approaches, and conducts evaluation studies. Develops and writes technical reports, findings, and recommendations related to the above.

EDUCATION REQUIREMENTS

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 3 years’ experience.  Acceptable substitution would be 6 years directly related experience. 

 

 

Technical Project Manager

Oversee all aspects of the project, leading a team on large projects or a significant segment of large and complex projects.  Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project.  Provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources. 

Will perform most duties at the client site.  Travel is infrequent.

WORK EXPERIENCE REQUIREMENTS

PMP Required. 

Minimum/General Experience: Seven (7) or more years of work experience in the management of projects and tasks in the information technology field.

Functional Responsibility: Performs project management functions including: planning workload requirements to meet client requirements, preparing technical and price proposals, preparing invoicing, interviewing and hiring employees to meet client requirements, and providing professional consultation. Must have an understanding of business practices.

EDUCATION REQUIREMENTS

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 7 years’ experience. Acceptable substitute would be an advanced degree in the same fields and 3 years’ experience or an associate’s degree or 2+ years of college and 10 years’ experience.

System Administrator– Red Hat Linux

Supervise and manage the daily activities of configuration and operation of systems which may be mainframe, mini, or client/server based.  Plan and monitor the optimizing of system operation and resource utilization, and perform systems capacity analysis and planning.  Plan and monitor assistance to users in accessing and using business systems. Commensurate experience and education.

Will perform most duties at the client site.  Travel is infrequent.

WORK EXPERIENCE REQUIREMENTS

Minimum/General Experience: Five (5) or more years of work experience in computer systems with at least three (3) years of solid system and network administration experience.

Functional Responsibility: Performs computer systems and local area network administration functions including: system performance tuning, user optimization troubleshooting, software and hardware installation and configuration, work with third and fourth generation computer languages and relational database management systems. Requires a high level of skill in LAN administration, system administration, system performance tuning, user optimization, and computer network and system computer systems analysis, along with a working knowledge of database theory with specific experience in SUN/Solaris operating systems in the UNIX environment.

EDUCATION REQUIREMENTS

Minimum Education: Associates degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 5 years’ experience. Acceptable substitute would be 8 years directly related experience.

Section 508 Training Specialist

Conduct the research necessary to develop and revise training courses.  Develop and revise courses and prepare appropriate training catalogs.  Prepare student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms).  Train personnel by conducting formal classroom courses, workshops and seminars.

Will perform most duties at the client site.  Travel is infrequent.

WORK EXPERIENCE REQUIREMENTS

Minimum/General Experience: 2 or more years of work experience related to computer software packages.

Functional Responsibility: Provide immediate assistance in response to software suite user’s requests for help in the office automation suite and provide one-on-one training to newly arriving personnel. Requires expertise in the software suites in use in the office and the ability to training others in the use of the individual software packages.

EDUCATION REQUIREMENTS

Minimum Education: High school diploma and 2 years’ experience

 

 

 

 

Section 508 Subject Matter Expert

Provide technical, managerial, and administrative direction for problem definition, analysis, requirements development, and implementation for complex to extremely complex systems in the subject matter area.  Make recommendations and advise on organization-wide system improvements, optimization or maintenance efforts in the following specialties: information systems architecture; networking; telecommunications; automation; communications protocols; risk management/electronic analysis; software; lifecycle management; software development methodologies; and modeling and simulation.  Commensurate experience in IT and in new and related older technology that directly relates to the required area of expertise.

Will perform most duties at the client site.  Travel is infrequent.

 

WORK EXPERIENCE REQUIREMENTS

Minimum/General Experience: Five (5) or more years of work experience in computer systems with at least three (3) years of solid system and network administration experience.

Functional Responsibility: Performs computer systems and local area network administration functions including: system performance tuning, user optimization troubleshooting, software and hardware installation and configuration, work with third and fourth generation computer languages and relational database management systems. Requires a high level of skill in LAN administration, system administration, system performance tuning, user optimization, and computer network and system computer systems analysis, along with a working knowledge of database theory with specific experience in SUN/Solaris operating systems in the UNIX environment.

EDUCATION REQUIREMENTS

Minimum Education: Associates degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 5 years’ experience. Acceptable substitute would be 8 years directly related experience.

 

MySQL Database Administrator

Analyze database requirements of assigned projects.  Analyze and determine information needs and elements, database relationships and attributes, proposed manipulation, data flow and storage requirements, and data output and reporting capabilities.  Apply knowledge of database management systems to coordinate maintenance and changes to databases.  Test and implement changes or new database designs.  Write logical and physical database descriptions, including location, space, access method, and security requirements.

Will perform most duties at the client site.  Travel is infrequent.

 

WORK EXPERIENCE REQUIREMENTS

Minimum/General Experience: Six (6) or more years of technical experience in the development and maintenance of database systems. Should be experienced in current database technologies, data definition languages, data manipulation languages and database design.

Functional Responsibility: Serves as lead database administrator in the development and maintenance of databases, translates data requirements into a logical data structure, defines file organization, indexing methods, and security procedures. Perform database administration and management functions including: database loading, notion, data dictionary development, table development, and system performance tuning and operation. Works with relational database management systems (RDBMs) and third and fourth generation computer languages. Requires a high level of skill in database management with familiarity in multiple computer operating environments. May supervise lower level database administrators.

EDUCATION REQUIREMENTS

Minimum Education: Undergraduate degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline and 6 years experience.  

Acceptable substitute would be an advanced degree in the same fields and 3 years experience.