USN SPAWAR Business Developer

HumanTouch, LLC is looking for a strong communicator with IT fluency that can solve complex problems and offer solutions.  A person who will take pride in growing their book of business, excel at building lasting relationships, and look forward to being part of a team dedicated to supporting the IT needs of the United States Navy (USN) Space and Naval Warfare (SPAWAR) Systems Command Atlantic headquartered in Charleston, S.C.  Additional support is needed for NAVSEA facilities located in Norfolk, VA and New Orleans, LA.

The USN SPAWAR Business Developer is responsible for capturing a portfolio of products, solutions and services business.  Responsible for the identification of, positioning for and capture of SPAWAR market transactional sales, flywheel contracts and contract vehicles.  The USN SPAWAR Sales Representative reports to a Department of Defense (DoD) Director which is responsible for DoD strategic planning.  Together you cover relationship management, call planning, sales calls, opportunity identification, capture planning, positioning, proposal development and oral presentations.  You will work with in-house program and technical resources for the related solution development, staff planning and proposal pricing. 

 WORK EXPERIENCE REQUIREMENTS

·         10+ years of information technology or mission focused expertise in the DoD USN market

·         5+ years of proven business development experience in the USN / SPAWAR which includes

o   Proven market penetration experience

o   In hand Rolodex of relationships

o   Hands on experience of successfully using standard capture life-cycle best practices to win work

o   Proven experience capturing a portfolio of Federal DoD contracts

o   A thorough understanding of Federal Bids, related terms and conditions and pricing mechanisms

·         The candidate must be a self-starter with excellent communication and interpersonal skills

EDUCATION REQUIREMENTS

·         Preferred a 4-year STEM based degree, advanced degree a plus

 

Tier I Help Desk Specialist

Help Desk Analysts provide IT support for over 18,500 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email and web/intranet. Help Desk analysts use remote assistance to assist customers if the customer’s PC is connected to the network. Tickets are created, modified and closed in HP-Service Manager; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3.  Help Desk Analysts research questions using available information resources, including an IT Help Desk knowledgebase.

 

Help Desk Analysts follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.

 

Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year. Help Desk Analysts work 40 hour a week shifts, according to a schedule established by the Help Desk Manager and Supervisors. Help Desk analysts work on site in White Oak, MD and may be eligible for some remote work if approved by the Help Desk Manager and supervisors.

WORK EXPERIENCE REQUIREMENTS

Help Desk Specialist should demonstrate the core competencies of communication, leadership, ability to drive change, innovative outlook and problem analysis. Proven excellent customer service skills, call tracking/problem management software experience involving detailed documentation skills. Excellent problem solving skills and broad understanding of relationships between hardware and applications are necessary. Proven knowledge of basic PC troubleshooting of Windows 2000, XP and Windows 7. Required professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a fast paced environment with dynamic priorities are needed to perform the job duties. Must be able to obtain Public Trust security clearance.  Ability to work shift work, which may include overnights and weekends to support 24/7/365 operations.

EDUCATION REQUIREMENTS

Help Desk Specialist should have a HS Diploma or GED. CompTIA A+ (IT Technician Designation) certificate required and Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification preferred. Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire.

Security Tester

A penetration tester (pen testers) will try to break into or identify vulnerabilities in different systems and software. Pen testers are expected to run a number of tests, and fill out assessment reports about what they have discovered. They will run both pre-determined types of tests and design, develop and implement their own.

The Tester will work with the Lead Pen Tester and our SEC client to determine penetration test and vulnerability assessment objectives. Various application and server environment, social engineering and phishing campaigns will be performed during the engagement. We are looking for candidates who are highly organized, can work independently in a fast-paced environment and produce multiple quality deliverables within defined deadlines. Candidates should be self-starters and creative problem solvers and have the flexibility to learn new products and technologies quickly.

CLEARANCE(S) REQUIRED FOR CONSIDERATION

Applicants must qualify for an SEC clearance to be considered for employment. 

WORK LOCATION

The tester will perform their duties from the SEC Headquarters in Washington DC.

TRAVEL FREQUENCY

Travel is not necessary.

WORK EXPERIENCE REQUIREMENTS

Minimum of 5 years performing security testing and vulnerability assessments. Additionally, the candidate should:

·         Have a strong understanding of the Ethical Hacker processes and procedures in a high security environment.

·         Have a strong understanding of FISMA, and the NIST 800 series of documents, particularly 800-53 and 800-37

·         Have an ability to communicate effectively, verbally and in writing, to interact effectively with internal and external vendors, project team members, management and agency departments, to build relationships and use facilitation skills with both technical and non-technical personnel

·         Have an ability to write, edit, and prepare graphic presentations of technical information for both technical and business personnel Organize and write supporting documents/artifacts describing penetration testing and vulnerability assessment activities (including detailed rules-of-engagement documents and step-by-step procedures)

·         Have the ability to create documentation on specific remediation steps to close vulnerabilities or mitigate risk to acceptable levels

·         Have the ability to create documentation that can readily to be added to Agency procedures

·         Have the ability to revise documents and artifacts as tactics and technics evolve to address new and emergent threats and trends

EDUCATION REQUIREMENTS

Four year college degree or Associate’s degree and two years of professional experience 

Senior Systems Engineer

Design and coordinate the implementation of the technical infrastructure and system architecture for a system of systems development and large-scale transformation effort. Coordinate with affected groups and vendors to ensure that all necessary deliverables and activities are completed on schedule. Resolve architecture and infrastructure issues (both technical and design) and implement solutions. Guide the configuration management of work products, application software, and other system components. Guide the design, integration and implementation of interfaces to optimize performance and capacity. Provide advice to program and stakeholders across the enterprise on best practices for implementation.  Identify and help mitigate architecture, engineering, and infrastructure risks. Coach and provide guidance to stakeholders prior to and during all test phases.

Participate in planning, design, technical review and implementation for system implementations and tests.  Provide technical consultation, training and support to IT staff as designated by the government.  Diagnose and resolve complex issues.

Develop and implement policies and procedures to ensure that systems support the organization's business requirements and meet the needs of the agency’s mission.

The individual is expected to cover a significant subset of the following capabilities and skills: Cloud Solutions, Middleware Solutions, Mobility Solutions, Network Architecture, Mentoring customers in DevOps, Development of Dashboards, Managing transition from legacy processes to DevOps, Strong business analysis skills and experience - including development of business vision and strategies, functional decomposition, requirements capture, process modeling, and strong knowledge of design and architectural patterns.

Knowledge of Private Cloud, IaaS, and PaaS service models, associated toolset integrations, experience supporting the integration of services across multiple CSPs including providing cost oversight and Incident Management across CSPs desirable.  Knowledge of business process modeling toolsets desirable.

Excellent communication skills, both written and verbal. The ability to explain very technical matters to non-technical people in an articulate manner is essential.  Presentation skills key.

The engineer will perform most duties at the client site.  Travel is infrequent.

WORK EXPERIENCE REQUIREMENTS

10 years of experience across all aspects of computer systems analysis, to include hardware, networks, and systems software; has experience with designing technical and system architecture according to applicable industry standards.

EDUCATION REQUIREMENTS

Undergraduate degree in software engineering, Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline (Required).  Two years of additional project-related experience may be substituted for each year short of the required degree.  Master’s Degree (Optional)

Help Desk Lead

The Helpdesk Lead functions as a supervisor as well as a senior Call Center Technician. This position is responsible for ensuring all calls escalated by Tier 1 Technical Support are handled promptly and effectively. The Helpdesk Lead coordinates administrative and technical workloads for the team, communicates and enforces procedures, coordinates training, provides updates on changing customer requirements, provides solutions for desktop and laptop issues, and ensures issue resolution.

The Supervisor develops and mentors team members, provides feedback to team members on quality assurance and customer satisfaction, and serves as the liaison between team members, client management, and company management. The Helpdesk Lead is also responsible for incident management, strategizing efficient workflow, ensuring adequate staffing levels and providing reports to management as needed.

The Helpdesk Lead is responsible for ensuring staffing needs are communicated and met, including coordinating support for on-call needs, fill-in support for and from other teams, and customer needs and other job duties as assigned.

 

WORK EXPERIENCE REQUIREMENTS

Helpdesk Lead should demonstrate the core competencies of communication, leadership, ability to drive change, innovative outlook and problem analysis. Proven excellent customer service skills, call tracking/problem management software experience involving detailed documentation skills. Excellent problem solving skills and broad understanding of relationships between hardware and applications are necessary. Proven knowledge of basic PC troubleshooting of Windows 2000, XP and Windows 7. Required professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a fast paced environment with dynamic priorities are needed to perform the job duties. Must be able to obtain Public Trust security clearance.  Ability to work shift work, which may include overnights and weekends to support 24/7/365 operations.

 

EDUCATION REQUIREMENTS

·         HS Diploma or GED.

·         CompTIA A+ (IT Technician Designation) certificate required

·         Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification preferred. Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire.

·         Must be able to obtain a Public Trust Clearance

SharePoint Developer

The team has an immediate need for a SharePoint Developer (Mid) to join a team to provide SharePoint development and support for a DoD client. 

Having an active DoD Secret clearance is mandatory to be considered for this position.

The SharePoint Developer (Mid) position is an integral part of our delivery team and is responsible for working with our enterprise and federal clients to help them realize their requirements/needs into a SharePoint solution. This developer will be responsible for requirements gathering and execution against those requirements, to potentially include client-side programming and must have strong, demonstrable expertise in HTML, CSS & JavaScript.


The candidate will be responsible for the design and delivery of applications across a portfolio of products, optimized for 24/7 stability, performance, and scalability. In addition, the candidate will design, build & test enterprise solutions as well as diagnose and resolve complex issues.

Key Accountabilities:

  • Use best practices to design and implement application functionality that satisfies the needs of our enterprise and federal clients;
  • Leads application integration and design discussions among multiple stakeholders & groups;
  • Analyze problems and implement solutions that trade off architectural constraints of functionality, usability, performance, reliability, scalability, cost, and time-to-market;
  • Identify appropriate data sources & model scalable information architectures;
  • Design and implement client-side extensions for a high-volume, large-scale cloud environment using modern JavaScript techniques, frameworks & libraries;
  • Design and implement modern web-based user interfaces using best practices to support new functionality;
  • Works on complex problems and provides solutions that are highly creative and ingenious;
  • Leverage strong client-side development background, with knowledge and hands-on experience writing JavaScript & XSLT, working with data in JSON & XML formats, and using libraries & frameworks such as jQuery, jQuery UI, Kendo & Knockout;
  • Mentor staff in the development and deployment of solutions, and growth within the company;
  • Contribute to proposal efforts as required.

Work Experience Requirements

Clearance:

  •  Candidate MUST have an active DoD Secret or higher clearance.  This is non-negotiable.

Desired Skills and Experience:

  •  5+ years' experience in client-side or web application development;
  • Experience with SharePoint 2010 & 2013 is a plus, with added value for experience in building applications using SharePoint Designer and/or the CSOM;
  • Hands-on experience in solution, application, or information architecture;
  • Ability to convert business requirements into logical solution designs;
  • Experience in web-based systems architecture, service-oriented architecture or enterprise application architecture;
  • Familiarity with Agile (Scrum) project methodology and practices;
  • Ability to lead/influence issue resolution across various groups in the organization;
  • Experience in defining large scale logical data models for both systems and enterprise;
  • Industry experience with RDBMS such as SQL Server or MySQL; or with NoSQL databases such as MongoDB;
  • Experience with Civil & DoD government consulting;
  • Solid knowledge of both business and IT processes;
  • Strong analytical skills and technical expertise;
  • Experience with managing multiple complex tasks and leveraging strengths of the team to deliver;
  • Ability to effectively communicate technical issues and resolve problems;
  • Ability to work both with a team and independently on development projects;
  • Seeks to make team better/stronger through mentoring staff, helping staff with career development, and sharing thoughts/ideas on new technologies, approaches, and methodologies.

 

Recruiter

General Description

HumanTouch LLC is a fast-growing IT services company looking for a dynamic, go getter to join our recruiting team.  Do you have an undeniable drive for success?  Always looking to match the best candidate with the best position.  Our ideal recruiter is someone who can establish and maintain relationships, is detailed oriented, and can actively listen to both the candidate and the hiring manager to ensure a perfect match.

This position is based out of our headquarters office located in Tyson’s Corner, Va, however frequent (up to 50%) travel to client site at FDA White Oak Campus, MD will be required.

Primary responsibilities include but are not limited to:

  • Confer with management to identify recruiting needs
  • Prepare and post to appropriate job boards.
  • Source and attract candidates by utilizing databases, social media, networking and employee referrals.
  • Assess applicants’ relevant knowledge, skills and experience and conduct pre-screening interviews to determine suitability.
  •  keep current with sourcing strategies and industry trends
  • Coordinate interviews with the relevant hiring teams. 
  • Provide regular updates and feedback to managers.
  • Brief and debrief candidates before and after interviews.
  •  Maintain an active sourcing log of potential candidates

Work Experience Requirements: 

  • Minimum of 1-2 years of experience in a similar profile is preferred.
  • Excellent communication skills, ability to deal with candidates and employees at all levels.
  • Strong attention to detail and good interpersonal skills.
  • Strong decision making and problem-solving skills.
  • Ability to multi-task in fast-paced dynamic environment.
  • Knowledge of applicable computer applications, sourcing websites, and job boards.

Education Requirement:

  • Undergraduate degree or equivalent experience

 

Tier III Help Desk Technician

HumanTouch, LLC is looking for a help desk technician to provide technical assistance and support related to computer systems, hardware, or software. Experience in responding to queries, runs diagnostic programs, isolate problem and implement solutions.  An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain solutions. They must also be customer-oriented and patient while solving problems.  Candidate must have some call center or help desk experience. This position ensures that end users are receiving the appropriate assistance and includes the responsibility of managing all procedures related to the identification and resolution of end user help requests, including monitoring, tracking and escalation as needed. This position requires that candidates can obtain and maintain a Nuclear Regulatory Commission Clearance which requires Citizenship in the United States.

WORK EXPERIENCE REQUIREMENTS

•           6 years of help desk experience

•           Work closely to provide systems support and business (functional) assistance to users for tickets that cannot be solved under Tier 1 or Tier 2Provide decryption/encryption support utilizing encryption software or future technology encryption software to include higher skill level troubleshooting for decryption/encryption issues, hard drive recovery utilizing forensic-like recovery technologies.

•           Provide ongoing support for Microsoft Office 365 / Exchange and will also address project-based work to include the testing, packaging, and deployment of new hardware or software and often will require dedicated support for the duration of projects. 

•           Tier 3 may assist with systems integration and configuration management testing, base-lining and updating configurations, configuration analyses and recommended solutions, documentation, and implementation of desktop configuration solutions. 

•           Provide advanced and complex technical support for all base-level applications.

•           Provide application packaging, testing and deployment delivery support for current and new software applications.

•           Perform quality control of the ticket to ensure that all actions taken at Tier 2 are properly recorded.

•           Experience supporting Microsoft Office 365/Exchange

•           Experience developing custom Windows Installer (MSI) packages and 3rd party custom packages for Microsoft SCCM 2012 distribution

•           Microsoft Deployment Toolkit (MDT) Imaging

•           Experience evaluating and assessing Windows hardening processes, such as Security Technical Implementation Guides (STIGS), and Internet Explorer Active Directory group policies.

•           Active Directory Delegated Administrator Support

•           Helpdesk Runtime Automation support.

•           Scan and analyze infected desktops to identify malware

•           Hardening network devices by applying security baseline configurations, and assists in Incident response activities

•           Create, work on, and update Incident/Problem support tickets.

•           Provide decryption/encryption support for current encryption software

•           Generate security policies and procedures as directed.

•           Experience with VB Scripting, Windows Scripting Host and MS-DOS Batch scripting, PowerShell, and .NET

 EDUCATION REQUIREMENTS

•           Bachelor’s degree IT related field or equivalent.

•           A+ or Network+ Certification

•           Degree and certifications preferred.

•           Experience with ITSM based ticketing systems. ServiceNow, BMC Remedy, HEAT or other ITIL based call tracking software a plus.

•           HDI Certified is a plus, not required

Tier II Help Desk Technician

HumanTouch, LLC is looking for a help desk technician to provide technical assistance and support related to computer systems, hardware, or software. Experience in responding to queries, runs diagnostic programs, isolate problem and implement solutions.  An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain solutions. They must also be customer-oriented and patient while solving problems.  Candidate must have some call center or help desk experience. This position ensures that end users are receiving the appropriate assistance and includes the responsibility of managing all procedures related to the identification and resolution of end user help requests, including monitoring, tracking and escalation as needed. This position requires that candidates can obtain and maintain a Nuclear Regulatory Commission Clearance which requires Citizenship in the United States.

WORK EXPERIENCE REQUIREMENTS

•           2-6 years of help desk experience

•           Highly effective communication skills

•           Prior experience with supporting mobile devices

•           Windows support experience

•           Candidate will be required to work independently and with minimal supervision.

•           Candidate must be responsive, reliable and able to prioritize tasks efficiently.

•           Experience with an incident tracking/ticketing software system.

•           Candidate will be the first line of support for all technical issues and may be required to work after designated hours to resolve urgent issues.

•           Provide front-line support for end-user hardware including laptops, monitors, peripherals and printers.

•           Provide support for mobile devices including iOS and Android devices.

•           Troubleshoot connectivity and networking issues.

•           Familiarity with Windows OS imaging using Ghost/SCCM and other tools.

•           Candidate will be responsible for on-boarding and new hire laptop deployments.

•           Provide Tier 2 application support for end-user systems, including Office 2010 and 2013, McAfee

•           Antivirus, Windows OS, web browsers, internal proprietary and managed applications.

•           Maintain and track equipment stock for the office including laptops, monitors, desk phones and peripherals.

•           Light Active Directory administration required (password resets, unlocking accounts, etc.).

•           Candidate will be required to maintain and troubleshoot issues with the Tandberg/Cisco videoconferencing equipment.

•           Provide support for executive meetings, board meetings and vendor events to include the use of WEBEX.

 EDUCATION REQUIREMENTS

•           High school education or equivalent.

•           Certifications preferred.

 

Tier I Help Desk Technician

 HumanTouch, LLC is looking for a help desk technician to provide technical assistance and support related to computer systems, hardware, or software. Experience in responding to queries, runs diagnostic programs, isolate problem and implement solutions.  An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain solutions. They must also be customer-oriented and patient while solving problems.  Candidate must have some call center or help desk experience. This position ensures that end users are receiving the appropriate assistance and includes the responsibility of managing all procedures related to the identification and resolution of end user help requests, including monitoring, tracking and escalation as needed. This position requires that candidates can obtain and maintain a Nuclear Regulatory Commission Clearance which requires Citizenship in the United States.

 WORK EXPERIENCE REQUIREMENTS

•           0-2 years of help desk experience

•           Contribute to problem resolution via email or over the phone and work functions may include providing training to end users.

•           Must have analytical skills to resolve end user issues and solid written and verbal communication skills.

•           Answering the phones and logging customer requests in the ticket tracking system

•           Responsible for creating and updating tickets according to standard procedures and policies.

•           Enforce request handling and escalation policies and procedures.

•           Monitor and test resolutions to ensure problems have been adequately resolved.

Contributing to and updating knowledge base content built on the problem resolution and training.

•           Ability to work in a challenging environment with a high degree of attention to quality, detail, correctness and deadlines in a multi-tasking, priority changing environment.

•           Application skill sets:  Google Gmail, MS Windows Operating System and MS Office Suite.

•           Must be able to work with a variety of people and departments, and maintain confidentiality.

•           Good written, verbal and analytical skills are a must.

•           Proactive team player who can work both independently and within a team environment.

•           Basic Active Directory Knowledge

•           Excellent organizational skills

•           Experience in customer facing role either remote or face to face.

•           Ability to follow step by step instructions.

•           Problem solving skills.

•           Accuracy in data entry.

•           Excellent fluency in English and ability to speak and write in English.

•           Familiarity with basic computer technology.

•           Time management.

•           Basic troubleshooting experience.

•           The candidate must be a self-starter with excellent communication and interpersonal skills.

 EDUCATION REQUIREMENTS

•           High school education or equivalent.