Transition Manager- NRC

 HumanTouch, LLC is looking for a Service Desk Transition Manager to facilitate the transition of services.  Perform as the primary point of contact for notable changes and transitions in end user services such as, but not limited to, the movement of end-user services from NRC data centers to the cloud.  This position requires that candidates can obtain and maintain a Nuclear Regulatory Commission Clearance which requires Citizenship in the United States.

WORK EXPERIENCE REQUIREMENTS

•           ITIL Foundations Level Certification. Higher ITIL certification levels will be more favorably rated, but is not required

•           Experience successfully collaborating with other Help Desk areas in an operational setup where Help Desk components and customers may be dispersed over more than one location

•           Experienced in participating in Help Desk Transitions

•           Prior experience successfully leading Help Desk Transitions

•           Experience in transitioning existing contractor support activities, identify immediate opportunities to improve the efficiency and effectiveness of the activities, and support incremental transformation of the services, resources, and processes over time as an embedded function of its ongoing activities

•           provide advisory and technical expertise to notable end user service changes and transitions

•           Work with the Service Delivery Integration Team, stakeholders, in addition to other Contractors.

•           Ensure that the processes, policies, and procedures are revised to reflect the notable change and/or transition

•           Experience with Transition-In and Transition-Out methods

 EDUCATION REQUIREMENTS

•           Bachelor’s degree IT related field or equivalent

•           ITIL Foundations Level Certification. Higher ITIL certification levels will be more favorably rated, but is not required