HumanTouch has been appraised as a CMMI Maturity Level 3 compliant organization since January 2011. It offers a proven sequence for process improvement throughout all stages of solution development life cycle. These processes help to enable transparency by communicating how work should be performed. By adapting the measurements, decision making has been streamlined to produce optimum results. Continuous representation of CMMI lets us select specific improvements that best meet our business objectives, while making it easier to compare processes across projects and to transition from other quality standards. At HumanTouch, we used the staged approach to meet the model CMMI-DEV v1.3. See the published appraisal results at the CMMI Institute.
HumanTouch holds the prestigious ISO 9001: 2008 certification. This certification helps us to ensure we meet the needs of customers and other stakeholders through an ongoing commitment to quality. As a part of our certification, we have implemented a rigorous quality management system across all projects and at the corporate level. We have established well-defined procedures to improve the consistency of deliverables. Our procedures ensure most suitable corrective actions are taken whenever defects occur at a lower cost. By base lining a detailed Quality Plan with measurable metrics, our management audits and checks the quality status constantly throughout a project to comply with the ISO standards.
HumanTouch is proud to be an ISO 20000-1:2011 certified organization. The uniqueness of this certification among other ISO standards is that it concentrates purely on the “IT services” as oppose to product quality. For example, help desk management, SLA management, infrastructure support, virtualization support, SaaS, PaaS and cloud support are some of the service areas in its domain. This process leads to continual improvement in the quality of IT services provided and increased business and customer confidence in the service provider and their ability to deliver. In addition, it increases the rate of change and the productivity of staff and the use of their skills and expertise. This in turn leads to reduced long-term costs and a reduced risk of being unable to meet business objectives.