HumanTouch’s Patented Connect2IT! Kiosk Wins Disruptive Tech Program Award

Innovative technology enabling mission objectives, instant and live IT resolution service delivery enhancing customer and user experience (CX/UX) for Federal Agencies.

Tysons, VA, April13, 2023: HumanTouch announced it has won the Disruptive Tech Award from G2X Health andFORUM (Federal Health IT) for its patented Connect2IT! Kiosk.

“HumanTouch is honored to a Disruptive Tech Program Award recipient for our Connect2IT! Kiosk,” said Senior Vice President Kelly Morrison. Awardee’s were recognized at the Disruptive Tech Summit – Programs and Change Agents Shifting the Landscape event that FORUM, formally FedHealthIT, and G2Xchange hosted this week.  “We understand the important focus on advancing agencies' overall Customer Experience (CX) and offer tailored IT support that quickly and efficiently gets our customers back to work and delivering on the critical missions they serve. The Food and Drug Administration was first to adopt this innovative technology offering a unique service solution to every user, with live remote technicians providing the CX agencies need now; high ‘touch,’ issue resolution on our customers’ schedule.

Connect2IT! Kiosk bridges the gap between people and technology:

·       Staffed 24/7 by real people

·       Provides self-service IT support for laptops, mobile phones, and other devices

·       ADA & 508 Compliant

·       Integrates into agency security networks

·       Eliminates waiting for IT support

·       Delivers Best-In-Class customer service

·       Supports regional offices

·       Delivers Executive Care

·       Manages device replacement/inventory management

CEO Moe Jafari said, “As we continue to focus on humanizing technology, the Connect2IT! Kiosk delivers best-in-class CX that aligns agency service offerings to the President’s Management Agenda and Executive Order 14058 goals. With each customer, we find new ways to deploy the kiosk to efficiently deliver mission outcomes and put time back into our clients’ day.”

Currently deployed in federal agencies and campuses, the HumanTouch Connect2IT! Kiosk is the right solution for IT and CX teams to leverage an innovative approach to deliver exceptional service. HumanTouch was awarded a patent for the Connect2IT! Kiosk from the US Patent and TrademarkOffice; Patent number 11,526,862 B2 in January, 2023.

About HumanTouch: Human-centered technology solutions; advancing people, systems, and missions. We model and deliver explainable and adaptable digital transformation solutions to the government and corporate customers. Our X-Factor teams collaborate with clients to leverage data science to unlock silos and provide transparency into your data and information. Accountable technology generates value and intelligence today, and into the future. Learn about how HumanTouch strengthens effectiveness in the marketplace through explainable AI/NLP, business intelligence, industry knowledge, and customer success/experience. Contact us today to see how we can optimize IT support within your organization, from the Connect2IT! Kiosk, to Cross-functional Automated Resolution Technology, Incident Management, and other proven solutions. https://www.humantouchllc.com/

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